Introduction


In some circumstances, when trying to print to Spindle via Adobe/PDF clients which have been generated via Crystals Reports, the PDF may fail to print to Spindle Pro Auto and bring up the Spindle Pro automation box up. This happens as Spindle is unable to verify the ## commands in order to process the document.


When sending a print job to Spindle Pro Auto the Spindle Pro box appears and the job has to be selected from the drop down menu




Applies to

 

Spindle Professional 2012 v5.86 and later

Spindle Professional v6

Spindle Document Management v7 

 

Resolution


When sending a print job to Spindle Pro Auto the Spindle Pro box appears and the job has to be selected from the drop down menu

 

In some cases a registry tweak can be made to fix the issue:


Proceed to open up Regedit on the local/server machine,


Navigate to the following key:



You will see the following DWORDS available



Proceed to double click on the "Enable Crystal Reports Patch" and replace the value from "0" to "1" and click "ok"




Attempt to print the document again and in most instances this should prove to be successful. If this does not resolve the issue please contact Draycir support


Related Product
SP2012/SP6/SDM
Ref Number
KBA-01-03-016
Document Date
01-02-2018
Original Author
Vijay Mistry
Document Version
v1.0
Last updated
01-02-2018
Update Author
Vijay Mistry