KBA-05-03-011 - Input string was not in a correct format

Modified on Tue, 21 Feb, 2023 at 4:43 PM

Problem

Following an upgrade to Spindle Document Management v8 and later, you may encounter the error messages below.

Applies to

Spindle Document Management v8.x

Resolution

Use Domain Account for SDC ServiceUser
Ensure that Client Admin is using the server's hostname rather than IP Address
Update the following places with this new user account details :
1. Services > Spindle Document Capture Mobile > Logon
2. Services > Spindle Document Capture > Logon
4. IIS Management Console > Application Pools > SDCAdmin > Advanced Settings > Identity
5. IIS Management Console > Application Pools > SDCWebApi > Advanced Settings > Identity
7. NTFS Permissions of Document Storage location (as configured in Server Administration > System Configuration > Archive Locations)
8. Ensure that the domain account has db_owner permission on the Draycir.SDC database in SQL Server Management Studio

Knowledge Base Article Details

Related Product	Spindle Document Management
Ref Number	KBA-05-03-011
Document Date	09/05/2019
Original Author	Vince Hodgson
Document Version	v1.3
Last updated	13/09/2022
Update Author	Vince Hodgson

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