Problem
Following an upgrade to Spindle Document Management v8 and later, you may encounter the error messages below.
Applies to
Spindle Document Management v8.x
Resolution
- Use Domain Account for SDC ServiceUser
- Ensure that Client Admin is using the server's hostname rather than IP Address
- Update the following places with this new user account details :
- Services > Spindle Document Capture Mobile > Logon
- Services > Spindle Document Capture > Logon
- IIS Management Console > Application Pools > SDCAdmin > Advanced Settings > Identity
- IIS Management Console > Application Pools > SDCWebApi > Advanced Settings > Identity
- NTFS Permissions of Document Storage location (as configured in Server Administration > System Configuration > Archive Locations)
- Ensure that the domain account has db_owner permission on the Draycir.SDC database in SQL Server Management Studio
Knowledge Base Article Details
Related Product | Spindle Document Management |
Ref Number | KBA-05-03-011 |
Document Date | 09/05/2019 |
Original Author | Vince Hodgson |
Document Version | v1.3 |
Last updated | 13/09/2022 |
Update Author | Vince Hodgson |