Knowledge base

All Products (1)

02 Draycir General (14)

• KBA-00-02-001 - Establishing the version number for Draycir Software
• KBA-00-02-002 - Basic Authentication for Gmail and Outlook.com
• KBA-00-02-003 - Logging in to Draycir Accounts

View all 14

Spindle Document Distribution (4)

00 Important Notice (1)

• KBA 01-00-001 - Spindle Professional and Spindle Document Distribution

01 Installation - Spindle Document Distribution (23)

• KBA-01-01-001 - Error Installing Spindle Professional Drivers
• KBA-01-01-014 - Upgrading from Spindle Professional
• KBA-01-01-002 - Sage X3 Code Generation

View all 23

02 Configuration - Spindle Document Distribution (55)

• KBA-01-02-001 - Send All Emails in Drafts Folder - (Office 2010)
• KBA-01-02-002 - Using RDO Mode In Spindle
• KBA-01-02-003 - The TSConfig Utility

View all 55

03 Troubleshooting - Spindle Document Distribution (48)

• KBA-01-03-001 - NDR from Mails Sent from Drafts
• KBA-01-03-039 Exchange Connector Error following Microsoft Basic Authentication update
• KBA-01-03-002 - Spindle Professional Not Reading ##Commands on Windows 8 or Server 2012

View all 48

Spindle Document Management (3)

01 Installation - Spindle Document Management (14)

• KBA-05-01-001 - Spindle Document Management Components
• KBA-05-01-002 - Spindle Document Management Requirements
• KBA 05-01-003 - Updating the password for SDCServiceUser

View all 14

02 Configuration - Spindle Document Management (7)

• KBA-05-02-001 - Remote Desktop / Citrix - User Set-Up Wizard Reappears on Log On
• KBA-05-02-002 - Changing the Path of SDD for the Client & Server
• KBA-05-02-004 - Specifying the Spindle Document Distribution log file directory

View all 7

03 Troubleshooting - Spindle Document Management (25)

• KBA-05-03-001 - Client - Server Connectivity Issues
• KBA-05-03-002 - Permissions to the Data folder
• KBA-05-03-003 - Missing DLL during installation

View all 25

Credit Hound (3)

01 Installation - Credit Hound (13)

• KBA-03-01-001 - System Requirements & Supported Environments
• KBA-03-01-002 - Installing Credit Hound
• KBA-03-01-003 - Licensing Credit Hound

View all 13

02 Configuration - Credit Hound (32)

• KBA-03-02-001 - The User Wizard
• KBA-03-02-002 - Adding & Removing Users
• KBA-03-02-003 - Modifying Rules & Actions

View all 32

03 Troubleshooting - Credit Hound (29)

• KBA-03-03-001 - Releasing the Synchronisation Lock
• KBA-03-03-002 - Invalid Preferences Table
• KBA-03-03-003 - SQL Error 40

View all 29

Credit Hound Express (3)

01 Installation - Credit Hound Express (7)

• KBA-06-01-001 - System Requirements & Supported Environments
• KBA-06-01-002 - Installing Credit Hound Express for Sage 50
• KBA-06-01-003 - Licencing Credit Hound Express for Sage 50

View all 7

02 Configuration - Credit Hound Express (8)

• KBA-06-02-001 - Upgrading Accounting System (Exception has been thrown by the target of an invocation)
• KBA-06-02-003 - The User Wizard
• KBA-06-02-002 - Adding & Removing Users

View all 8

03 Troubleshooting - Credit Hound Express (8)

• KBA-06-03-001 - Windows Installer Co-ordinator
• KBA-06-03-002 - Credit Hound Express Letters Are Not Distributed
• KBA-06-03-003 - Unable to add company

View all 8

Credit Hound Cloud (5)

Credit Hound Cloud (2)

• Credit Hound Cloud - Web Issue
• Obtaining the HAR File for Credit Hound Cloud

00 Frequently Asked Questions (3)

• KBA-07-00-01 - Frequently Asked Questions
• KBA-07-00-02 Supported Connectors
• KBA-07-00-03 - Xero FAQs

01 Installation - Credit Hound Cloud (8)

• KBA-07-01-01 - Connecting to Sage 50cloud Accounting US
• KBA-07-01-02 Connecting to Sage 50cloud Accounting Canada
• KBA-07-01-03 - Connecting to Sage 100cloud

View all 8

02 Configuration - Credit Hound Cloud (9)

• KBA-07-02-01 - Adding, Editing and Removing Users
• KBA-07-02-02 - Configuring Company Settings
• KBA-07-02-03 - My Settings

View all 9

03 Troubleshooting - Credit Hound Cloud (5)

• KBA-07-03-01 - Resolve Sync Issues (On Premise Based Accounting Software)
• KBA-07-03-02 - Resolve Sync Issues (Cloud Based Accounting Software)
• KBA-07-03-03 - Sync Problems Following a Sage 50 US upgrade

View all 5

Spindle Self Serve (3)

01 Installation - Spindle Self Serve (4)

• KBA-09-01-001 - Spindle Self Serve -S3- install issue
• KBA-09-01-003 -Spindle Self Serve Upgrade
• KBA-09-01-002 - Spindle Self Serve - Configuring the Exchange SMTP device

View all 4

02 Configuration - Spindle Self Serve (4)

• KBA09-02-001 - Configuring Courier Tracking
• KBA 09-02-02 - Migration Scenarios
• KBA 09-02-004 - Using Mailjet with Spindle Self Serve

View all 4

03 Troubleshooting - Spindle Self Serve (3)

• KBA-09-03-001 - Unlocking Primary User
• KBA - 09-03-002 Amending The Idle Timeout
• KBA-09-03-004 - Warning! Failed to download document, please contact administrator

Spindle Document Capture (3)

01 Installation - Spindle Document Capture (5)

• KBA-02-01-001 - Spindle Document Capture Installation
• KBA-02-01-002 - Upgrading Spindle Document Capture
• KBA-02-01-003 - Enabling Windows features for use with Spindle Document Capture

View all 5

02 Configuration - Spindle Document Capture (8)

• KBA-02-02-001 - Moving Servers
• KBA-02-02-002 – Supported file types for barcode recognition
• KBA-02-02-004 - Set Default Scanner For Pending Tray

View all 8

03 Troubleshooting - Spindle Document Capture (10)

• KBA-02-03-001 - Error 1920 On Installation
• KBA-02-03-002 - Error Validating Licence
• KBA-02-03-003 - Problems using IIS based screens in SDC

View all 10

Spindle Purchase Invoice Recognition (3)

01 Installation (4)

• KBA-11-01-001 - SPIR Requirements
• KBA-11-01-002 - Upgrading SDM with SPIR during a move to a new Server (Xtract4 to 5)
• KBA-11-01-004 - Updating SDM & SPIR Test Licences with Live Licences

View all 4

02 Configuration (18)

• KBA-11-02-005 - How to configure SPIR to recognise all Sage company variants
• KBA-11-02-006 - How to Remove Clearing From the Nominal Analysis Table
• KBA-11-02-007 - Adding a Nominal Carriage

View all 18

03 Troubleshooting (9)

• KBA-11-03-002 - ""The selected batch is no longer available"
• KBA-11-03-003 - “Licensed number of users already logged in”
• KBA-11-03-004 - "Document stuck on Analysing/Posting/Archiving state"

View all 9

Spindle Report Scheduler (3)

01 Installation - Spindle Report Scheduler (5)

• KBA-12-01-001 - Error 1722 During Installation
• KBA-12-01-002 - Using SRS with SDM
• KBA-12-01-003 Setting up Mailjet for use with Spindle Report Scheduler

View all 5

02 Configuration - Spindle Report Scheduler (2)

• KBA-12-02-001 - Admin User Permissions
• KBA-12-02-002 - Setting Up Microsoft Graph Emailing for use with Spindle Report Scheduler

03 Troubleshooting - Spindle Report Scheduler (1)

• KBA-12-03-001 Exchange Online to retire Basic auth for Client Submission (SMTP AUTH) with Spindle Report Scheduler

Excel Data Bridge (3)

01 Installation - Excel Data Bridge (5)

• KBA-13-01-001 - Locating the Template Files
• KBA-13-01-002 - Updating Excel Data Bridge Licence
• KBA 13-01-003 How to install Excel Data Bridge Server and Client

View all 5

02 Configuration - Excel Data Bridge (1)

• KBA-13-02-004 Configuring Excel Data Bridge for HTTPS

03 Troubleshooting - Excel Data Bridge (2)

• KBA-13-03-001 - Unauthenticated licence key (Failed to authenticate License) Licence. Unable to connect to the remote server. Please try saving the licence file to send for authentication)
• KBA-13-03-004 - EDB Ribbon not visible in Excel

Draycir PayThem (3)

01 Installation (1)

• KBA-14-01-001 - Switching to the new look PayThem Portal

02 Configuration (9)

• KBA-14-02-001 - Changing Payment Providers
• KBA-14-02-002 - Configuring Draycir PayThem 2
• KBA-14-02-003 - Migrating Legacy Stripe to Stripe Connect

View all 9

03 Troubleshooting (2)

• KBA-14-03-001 - About The Custom Host ID
• KBA-14-03-002 - Invoice could not be found in PayThem

Spindle Requisitions (3)

01 Installation - Spindle Requisitions (3)

• KBA-15-01-001 - Microsoft App Registration for Remote Auth Incoming Mailbox
• KBA15-01-002 - Error Connecting to SQL During Spindle Requisitions Setup: Missing "SQL Server Native Client 11.0" Driver
• KBA-15-01-003 - Enabling OAuth2 (Microsoft Graph) for sending Authorisation request emails in Spindle Requisitions

02 Configuration - Spindle Requisitions (3)

• KBA-15-02-001 - Using Company level Purchase Order Layouts with Spindle Requisitions
• KBA-15-02-002 - Adding additional data to Delivery Instructions
• KBA-15-02-003 - Restricting Items on Requisition

03 Troubleshooting - Spindle Requisitions (2)

• KBA-15-03-001 - Error: Supplier not set at CreatePurchaseOrder.
• KBA-15-03-002 - "No valid license file found" when applying licence in Requisitions