In some circumstances, when emails are sent from Spindle Professional to Outlook and are held in drafts, the message is returned with a non-delivery report (NDR).
Spindle Professional 2012 v5.86 and later, Spindle Professional v6
This is caused by the Address resolution in Outlook incorrectly resolving the email address given by Spindle professional
whether the email connecter is Outlook 2000-2013 or Legacy Outlook 2000-2013
whether email address resolution is enabled or disabled.This setting is listed
in the Processor log file following an email distribution:
20150223.091208 04: ENTERING CDDOutlook::LoadSettings
20150223.091208 04: Settings - Override default sender : TRUE
20150223.091208 04: Settings - Legacy override method : FALSE
20150223.091208 04: Settings - Address resolution : Enabled
20150223.091208 04: Device loaded successfully
3) Switch it to its opposite & retry
The setting is located in the registry under
(for the Outlook Connecter)
(for the Legacy Outlook Connecter)
There is a DWORD key / value pair named "Disable Address Resolution" with a value of 0 or 1.
If this exists, switch it to its opposite, if it does not exist, create it, and set it to 1, then retry.