In some circumstances, when emails are sent from Spindle Professional to Outlook and are held in drafts, the message is returned with a non-delivery report (NDR).

Applies to

Spindle Professional 2012 v5.86 and later, 

Spindle Professional v6

Spindle Document Distribution v7

Spindle Document Distribution v8


This is caused by the Address resolution in Outlook incorrectly resolving the email address given by Spindle professional


The preferred solution to this issue is to use the MS Exchange connecter in Spindle Professional v6 and later to connect directly to the Exchange server. 

However, if there is no Exchange server and you are using one of the two Outlook connecters, you will need to follow the steps below:

1) Identify whether the email connecter is Outlook 2000-2013 or Legacy Outlook 2000-2013

2) Establish whether email address resolution is enabled or disabled.This setting is listed in the Processor log file following an email distribution:

20150223.091208 04: ENTERING CDDOutlook::LoadSettings
20150223.091208 04: Settings - Override default sender : TRUE
20150223.091208 04: Settings - Legacy override method : FALSE
20150223.091208 04: Settings - Address resolution : Enabled
20150223.091208 04: Device loaded successfully

3) Switch it to its opposite & retry

The setting is located in the registry under 

HKCU\Software\Draycir\Spindle Professional\Generic\Distribution\Devices\3be7bb6c-b54c-4950-b33d-92276cfaf398

(for the Outlook Connecter)


HKCU\Software\Draycir\Spindle Professional\Generic\Distribution\Devices\ 12afcebd-0fce-49d5-a804-62bf46829608

(for the Legacy Outlook Connecter)

There is a DWORD key / value pair named "Disable Address Resolution" with a value of 0 or 1.

If this exists, switch it to its opposite, if it does not exist, create it, and set it to 1, then retry.

Related ProductSpindle Professional
Ref NumberKBA-01-03-001
Document Date27/11/2017
Original AuthorVince Hodgson
Document Versionv1.1
Last updated 27/02/2019
Update Author Vince Hodgson