Introduction

Due to Microsoft changing the way it prints items in Windows 8 and server 2012 it has affected Spindle Professional's ability to read the ## commands. If Windows 8.1 and Server 2012 R2 are in use then there is no need to read on as this patch is already incorporated into those operating systems.

Applies to

Spindle Professional 2012 and V6

Windows 8 and Server 2012 only.

Problem

You print from applications from within Windows 8 or Server 2012 and Spindle Professional does not recognise the ## Commands which therefore brings up the Spindle Professional Printer dialogue box instead of automatically processing the documents.

Solution

First of all we need to confirm if the update has already been installed or not. You can use the commands below in the command prompt.

List all KB's installed: wmic qfe

Find specific one: wmic qfe | find "KB2823372"

Export List to specific location: wmic qfe > “C:\path\to\Windows updates.txt”

If the path contains spaces, enclose the path in quotation marks.

The text file output will look like the below:

Search In the list to confirm if the update 2823372 is present. If it is not then go to the link below, follow the on-screen instructions to install the patch:

https://support.microsoft.com/en-gb/kb/2823372/en-us