03 Troubleshooting - Spindle Document Distribution

KBA-01-03-001 - NDR from Mails Sent from Drafts
Introduction In some circumstances, when emails are sent from Spindle Professional to Outlook and are held in drafts, the message is returned with a non-de...
Wed, 27 Feb, 2019 at 9:54 AM
KBA-01-03-039 Exchange Connector Error following Microsoft Basic Authentication update
Introduction Microsoft Office 365 allows two different methods to authenticate users: Basic Authentication Basic Authentication is the use of an email ad...
Mon, 14 Mar, 2022 at 9:45 AM
KBA-01-03-002 - Spindle Professional Not Reading ##Commands on Windows 8 or Server 2012
Introduction Due to Microsoft changing the way it prints items in Windows 8 and server 2012 it has affected Spindle Professional's ability to rea...
Tue, 7 Jun, 2016 at 9:58 AM
KBA-01-03-003 - Spindle Professional v6 Generated PDFs require password to open
Introduction Spindle Professional generates PDF files with encryption to prevent the file being modified. However, the level of encryption can cause iss...
Thu, 2 Nov, 2017 at 12:25 PM
KBA-01-03-004 - E-Printer Runner - Invalid Parameters
Introduction Spindle Professional prints fail with the error message Invalid Parameters. Spindle Professional depends on being able to read and write to t...
Tue, 30 Oct, 2018 at 5:14 PM
KBA-01-03-005 - No Split Data Found On First Page
Introduction When processing a document through Spindle Professional, the process halts with a warning that no split data was found. Applies to Spin...
Tue, 10 Oct, 2017 at 4:16 PM
KBA-01-03-006 - Spindle Professional v6 PDFs on Mac OSX
Introduction As mentioned in KBA-01-03-003, Spindle Professional v6 defaults to generating PDFs using version 1.7 of the PDF standard. This requires Ad...
Tue, 26 Apr, 2016 at 8:56 AM
KBA-01-03-007 - Installation can fail with Windows Installer Coordinator Error
Introduction Several Draycir products are supplied with so-called "chained installers", so that launching one installer will automatically launch...
Tue, 12 Apr, 2022 at 8:52 AM
KBA-01-03-008 - Unable to Load PDF Library
Introduction In some cases there will be an issue whereby Spindle throws up an error and states "Failed to load PDF Library".  ...
Thu, 23 Jun, 2016 at 2:31 PM
KBA-01-03-009 - Printer Agent is Missing
Introduction Spindle Professional (all versions) has three printer agents that are required to be running as processes. These are named dsplpaagent.exe...
Fri, 29 Jul, 2016 at 3:40 PM