Draycir Support

Introduction In some circumstances, when emails are sent from Spindle Professional to Outlook and are held in drafts, the message is returned with a non-de...

Introduction Microsoft Office 365 allows two different methods to authenticate users: Basic Authentication Basic Authentication is the use of an email ad...

Introduction Due to Microsoft changing the way it prints items in Windows 8 and server 2012 it has affected Spindle Professional's ability to read...

Introduction Spindle Professional generates PDF files with encryption to prevent the file being modified. However, the level of encryption can cause iss...

Introduction Spindle Professional prints fail with the error message Invalid Parameters. Spindle Professional depends on being able to read and write to t...

Introduction When processing a document through Spindle Professional, the process halts with a warning that no split data was found. Applies to Spin...

Introduction As mentioned in KBA-01-03-003, Spindle Professional v6 defaults to generating PDFs using version 1.7 of the PDF standard. This requires Adobe ...

Introduction Several Draycir products are supplied with so-called "chained installers", so that launching one installer will automatically launch...

Introduction In some cases there will be an issue whereby Spindle throws up an error and states "Failed to load PDF Library".  ...

Introduction Spindle Professional (all versions) has three printer agents that are required to be running as processes. These are named dsplpaagent.exe...