KBA-01-03-008 - Unable to Load PDF Library

Modified on Thu, 23 Jun, 2016 at 2:31 PM

Introduction


In some cases there will be an issue whereby Spindle throws up an error and states "Failed to load PDF Library".  


Spindle Professional Versions


Spindle 2012 & Spindle 6


Issue


This issue occurs when in some instances the pdfXChangeBaseW.dll has been corrupted within the local instance of Spindle




Resolution


Navigate to the following location: C:\Program Files (x86)\Draycir\Spindle Professional 6\dnodepath\pdfbase\503FF6B3-0685-4D58-AF8D-B318B65D7173 (x86 is only applicable if it is a 64bit machine)


You will see the following files:




Please copy the following DLL




Paste the DLL back into the following path:


C:\Program Files (x86)\Draycir\Spindle Professional 6


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article