Introduction
In certain circumstances, when using the PDF to Spindle utility with Spindle Document Management version 8.22, you may see the following error:
Clicking OK on this returns:
Applies to
- Spindle Document Management v8.22
- This issue does not affect any other version of Spindle Document Management or Spindle Document Distribution standalone
Cause
This is because the Microsoft Visual C++ 2010 redistributable (32-bit) was not installed by the Spindle Document Management installer, and was not present on the machine prior to the installation.
This component is a dependency for a component of the PDF to Spindle utility
Resolution
Install the Visual C++ 2010 SP1 Redistributable Package as described in Article KBA-01-03-034 - Unable to Download Visual C++ 2010 SP1 Redistributable Package
Knowledge Base Article Details
Related Product | Spindle Professional |
Ref Number | KBA-01-03-037 |
Document Date | 22/09/2021 |
Original Author | Vince Hodgson |
Document Version | v1.0 |
Last updated | 22/09/2021 |
Update Author | Vince Hodgson |