Introduction

In some circumstances, when trying to print to Spindle via Adobe/PDF clients Spindle will bring up the Spindle Pro virtual print box

Applies to

Spindle Professional 2012 v5.86 and later, Spindle Professional v6

Adobe Reader 9, X, XI, Certain releases of DC - See important note

Problem

When sending a print job to Spindle Pro Auto the following dialogue box appears as Spindle cannot parse the ## commands through 

This is caused by the way in which the source PDF has been created, by default Spindle Professional contains code that will attempt to analyse the text in the PDF as individual characters (or glyphs), however, in certain environments, this code can prevent the PDF document from being parsed correctly.

Solution

In certain cases, changing or adding a registry key will resolve the issue

You will be required to add the following key in:

HKEY_CURRENT_USER\Software\Draycir\Spindle Professional\Generic\Configuration\
"Adobe Glyph Fix"=DWORD:00000000

As this setting is stored in HKEY_CURRENT_USER, it will have to be done on for each user on each machine. For larger sites with multiple users this can be added using Group Policy, or deployed via login scripts.

Default Setting

This setting was introduced in version 5.86. If the key is not present in this version, the software uses a default value of 0 (disabled).

From version 6.11 onwards, the default value has been set to 1 (enabled).

To avoid any doubt, we recommend adding this key and setting its value explicitly, if there are any issues with reading commands from PDF documents.

Important Note

Spindle Professional and Spindle Document Management have been written to understand the layout of PDF documents printed from Adobe Reader 8 onwards. However, the most recent version of Adobe Reader supported is Adobe Reader DC 2018.009.20044, which can be downloaded from Adobe's public FTP site here: 

ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/1800920044/

If you have issues with Spindle Professional or Spindle Document Management 'reading' PDF documents and you are using Adobe Reader DC 2018.009.20050 or later, please downgrade to the version linked above.


Knowledge Base Article Details

Related Product
Spindle Professional 2012, Spindle Professional v6, Spindle Document Management
Reference Number
KBA-01-03-012
Document Date
23-11-2016
Original Author
Vince Hodgson
Document Version
1.2
Last Updated
22-02-2018
Update Author
Vince Hodgson