KBA-07-03-01 - Resolve Sync Issues (On Premise Based Accounting Software)

Modified on Thu, 23 Mar, 2023 at 10:59 AM

On-Premise based accounting systems use the Credit Hound Connector Agent. These accounting systems include:

Sage 50 US/Canada
Sage 100
Sage 200

Credit Hound Connector Agent Connectivity

Please make sure the computer where the Credit Hound Connector Agent is installed is turned on, has an internet connection and you can login to your Accounting System.

Refresh Login Credentials

You may need re-enter your login credentials for your connected company in the Credit Hound Connector Agent.

Please launch the Credit Hound Agent from your Start Menu.

Once in, go to Accounting Connectors and select your company
Click Edit

Click Login

Re-enter the email address and password you used to sign up to Credit Hound and click Sign In

This will refresh your connection to Credit Hound.

Check Accounting Company Settings

You can follow the steps above to also ensure your connection details to your Accounting System are correct. In the Accounting Connector Configuration screen, under Accounting Company Settings, check the credentials and click Test Connection.