KBA-07-03-02 - Resolve Sync Issues (Cloud Based Accounting Software)

Modified on Thu, 23 Mar, 2023 at 11:01 AM

Refresh Login Credentials

If you recently changed your login credentials, you will also need to update these in Credit Hound. You can visit the Company Settings page to update your login credentials.

How to get to Company Settings

Company Settings can be found under the Settings cog icon in the top-right hand corner of the screen. Click on the icon and when the menu appears click on Company Settings.

Once there, check your Accounting Connector status and click Login.

If you have an Inactive Connection

Go to the Company Settings page to verify your connection to your accounting system status is Active. If the Status is Inactive, please attempt to login on this page again.

Sage Intacct

Sage Intacct User Credentials

Update your User Credentials and click Save.

The credentials will be updated and you will be redirected back to the Company Settings page.

Sage Business Cloud Accounting

Update your User Credentials and click Save.

The credentials will be successfully updated and you will be redirected back to the Company Settings page.

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