03 Troubleshooting - Credit Hound

KBA-03-03-001 - Releasing the Synchronisation Lock
Introduction Versions Applicable Credit Hound v4 Credit Hound v5 Credit Hound v6 Resolution 1. Open Credit Hound Manager > Company > Configura...
Thu, 16 May, 2019 at 2:53 PM
KBA-03-03-002 - Invalid Preferences Table
Introduction Corruption of the configuraton.mdb file in the credit Hound shared directory may display the error invalid preferences tables. ...
Wed, 23 Nov, 2016 at 12:19 PM
KBA-03-03-003 - SQL Error 40
Introduction Credit Hound* back end is SQL. The application is a GUI (Graphical User Interface) to insert, update and drop records in the database. Fo...
Wed, 23 Nov, 2016 at 12:18 PM
KBA-03-03-004 - Login Failed for User
Introduction Credit Hound bases its credentials off the accounting system e.g. Sage. Credit Hound will throw up the error message 'Login failed for...
Thu, 5 Jan, 2017 at 9:50 AM
KBA-03-03-005 - Failed to find index for the company
Introduction Credit Hound bases its credentials off the accounting system e.g. Sage. Credit Hound will throw up the error message 'Failed to find...
Wed, 23 Nov, 2016 at 12:19 PM
KBA-03-03-006 - Error 1002 when printing from Credit Hound to Spindle Professional
Problem When you distribute documents from Credit Hound to Spindle Professional, you see error 1002 even though some documents have been successfully proce...
Wed, 8 Feb, 2017 at 10:27 AM
KBA-03-03-007 - Draycir Accounting Service (Generic Connecter) fails to connect
Problem When using the Draycir Accounting Service to connect Credit Hound using you may encounter error running the SQL DTS / SSIS packages in environments...
Tue, 20 Mar, 2018 at 9:13 AM
KBA-03-03-008 - Cannot open Credit Hound v6
Symptom When logging in to Credit Hound or Credit Hound Manager with the correct user credentials (and you have confirmed the user credentials), you see on...
Wed, 4 Oct, 2017 at 9:36 AM
KBA-03-03-009 - Synchronisation fails - Execute permission denied
Problem Credit Hound synchronisation fails during account opening. The following message is displayed: On inspection of the Credit Hound.txt log f...
Tue, 20 Mar, 2018 at 9:14 AM
KBA-03-03-011 - 'Data files are wrong version' when opening Credit Hound
Introduction When opening Credit Hound, the following message may appear: 'Data Files are wrong version' Versions Applicable Credit H...
Fri, 17 Nov, 2017 at 12:30 PM