03 Troubleshooting - Credit Hound

KBA-03-03-011 - 'Data files are wrong version' when opening Credit Hound
Introduction When opening Credit Hound, the following message may appear: 'Data Files are wrong version' Versions Applicable Credit Hou...
Fri, 17 Nov, 2017 at 12:30 PM
KBA-03-03-012 - Credit Hound Manager reports that Sage 50 v24 is not installed.
Problem After an upgrade from Sage 50 Accounts v23 to v24, Credit Hound Manager may not recognise that v24 is installed Cause & Symptom A required re...
Thu, 8 Feb, 2018 at 4:50 PM
KBA-03-03-013 - Failed to Communicate with the Credit Hound Web API authentication endpoint
Introduction The error message above can be indicative of multiple issues. This article will address the common causes for the error and the recommended re...
Fri, 11 Oct, 2024 at 10:21 AM
KBA-03-03-014 - Could not delete from specified Tables
Introduction A permissions issue can sometime cause the following issue 1) Printing a document from "Document History" 2) Trying t...
Thu, 1 Feb, 2018 at 12:00 PM
KBA-03-03-015 - Change date formats on the Dashboard
Introduction In some instances within Credit Hound v6 the date formats displayed on the dashboard and the accounts list may differ from the computer settin...
Tue, 12 Dec, 2017 at 12:07 PM
KBA-03-03-017 - Failed to Connect to Credit Hound API - Permissions
Introduction In some instances when installing Credit Hound V6, you may get the following Error. This KBA addressed the permissions aspect of the configura...
Fri, 5 Feb, 2021 at 2:44 PM
KBA-03-03-018 - Microsoft Excel cannot open or save more documents because there is not enough available memory of disk space
Introduction : In some instances using Credit Hound V6 when trying to open a exported Excel file you will see the following issue: Applies to C...
Wed, 14 Aug, 2019 at 4:45 PM
Troubleshooting Generic Connector - InHowes
Introduction Below are a few check that can be carried out when Credit Hound is not Syncing or working correctly with the InHowes generic connector. Ap...
Wed, 13 Jun, 2018 at 4:03 PM
KBA-03-03-020 - Red cross through Transaction List in Account Screen
Introduction In certain circumstances you may encounter an issue where the transaction list cannot be displayed and instead is replaced by a large red cros...
Wed, 11 Oct, 2023 at 10:55 AM
KBA-03-03-021 - Subquery returned more than one value
Introduction In certain circumstances you may encounter an issue where Credit Hound will only run an optimised synchronisation, which does not synchronize ...
Tue, 29 Jan, 2019 at 2:55 PM