03 Troubleshooting - Credit Hound

KBA-03-03-022 - Retrieving the COM class factory failed
Introduction Following an upgrade of Sage 50, you may see an error message advising that the COM Class Factory could not be retrieved. Cause This is be...
Fri, 3 May, 2019 at 9:11 AM
KBA-03-03-026 - Re-Installing The Credit Hound Certificate
Introduction When troubleshooting Credit Hound, the certificate may need to be uninstalled and reinstalled. Versions Applicable Credit Hound Prof...
Mon, 30 May, 2022 at 11:22 AM
KBA-03-03-027 - Refreshing Tables following MS Dynamics Business Central 365 update
Introduction Credit Hound uses an external utility to connect to Microsoft Dynamics Business Central 365 (formerlly Dynamics NAV), which replicates the req...
Mon, 8 Apr, 2024 at 11:33 AM
KBA-03-03-29 - Cannot open Sage 50 because user is open in xxxx_CreditHound
Introduction When logging in to Sage 50, you may receive an error message stating that you cannot log in because a user is logged into computername_Cre...
Wed, 7 Sep, 2022 at 12:14 PM
KBA-03-03-30 - Logon failed due to unexpected error (Sage 200)
Introduction When configuring the Credit Hound company for a user or attempting to log into Credit Hound, a user may receive the below error message: ...
Tue, 9 Aug, 2022 at 1:26 PM
KBA-03-03-31 - Unable to logon to the company "COMPXXXX". Please ensure the user has permissions to access the specified company.
Introduction When attempting to open Credit Hound, or connect to a company within Credit Hound Manager, a user may receive the below error message: &q...
Tue, 6 Sep, 2022 at 3:00 PM
KBA-03-03-032 - HTML Red Cross in Credit Hound
Introduction When logging into Credit Hound you might face this error message when trying to open up the different pages, this can happen on any of the pag...
Tue, 4 Jun, 2024 at 3:17 PM