When troubleshooting Credit Hound, the certificate may need to be uninstalled and reinstalled.

Versions Applicable

  • Credit Hound Professional

Re-Installing Via Windows UI

  • Access Cert Manager via Start and type in “Cert”, this will bring up the following option, it has to be the “Computer certificates” not the User Certificates 
  • Click on “Trusted Root Certification Authority” > “Certificates”    
  • Locate the certificate 'CH Web Server Root CA', right-click and select 'Delete':

  • Right-click the Certificates folder and go to All Tasks > Import...
  • In the Certificate Import wizard, navigate to the Credit Hound Data folder path and select the file 'CHWebServerRootCA.cer':

Re-Installing Via Command Prompt

In order to re-install the cert, you will need to execute the following Command via CMD as an Admin
[ClientInstallPath]\CertificateUtility.exe /root /p "[SharedDataPath]" 
An example command would be:
"C:\Program Files (x86)\Draycir\Credit Hound\Client\CertificateUtility.exe" /root /p "\\SAGESQL01\Sage\Logon\Credit Hound Data"

To reinstall on the server:

[ServerInstallPath]\CertificateUtility.exe /install /p "[SharedDataPath]" /ssl CreditHoundWebApi [WebApiHttpsPort] /ssl CreditHoundWebUI [WebUIHttpsPort] 

An example command would be: 

"C:\Program Files (x86)\Draycir\Credit Hound\Server\CertificateUtility.exe" /install /p "\\server\Credit Hound Data" /ssl CreditHoundWebApi 34271 /ssl CreditHoundWebUI 34273 

Knowledge Base Article Details

Related ProductCredit Hound Professional
Reference NumberKBA-03-03-026
Document DateMatthew Perry
Original AuthorVince Hodgson
Document Version1.0
Last Updated 22/04/2022
Update AuthorMatthew Perry