When logging in to Sage 50, you may receive an error message stating that you cannot log in because a user is logged into computername_CreditHound.

See below example of error message in Sage "You cannot access Check Data because manager is logged in on machine"


On the computer you are using where you are seeing the error (not necessarily the computer mentioned in the error message), log into Sage 50 as the manager. If you are only able to log into Sage on that PC in offline mode, please continue in offline mode.

Depending on the version, go to either View >User List or Settings > User Management.

Select the effected user that is logged in and click Remove. (Screenshot below for an example)

Knowledge Base Article Details

Related ProductCredit Hound Professional
Reference NumberKBA-03-03-029
Document Date22/07/2022
Original AuthorMatthew Perry
Document Version1.0
Last Updated 22/07/2022
Update AuthorMatthew Perry