When configuring the Credit Hound company for a user or attempting to log into Credit Hound, a user may receive the below error message:

Logon failed due to unexpected error.

Please check if the Sage200Configuration database is configured and running.

(Message was: The type initializer for Sage.Common.IdentityProvider.AuthenticationProvider' threw an exception.)


This error means that the file 'Sage200CommonAppSetting.Config' cannot be found on the affected machine.

Please ensure that the file is copied from the server (or a working device) and placed in  C:\ProgramData\Sage\Sage200{{Sage version}}\ on the affected machine.

Knowledge Base Article Details

Related ProductCredit Hound Professional
Reference NumberKBA-03-03-030
Document Date09/08/2022
Original AuthorMatthew Perry
Document Version1.0
Last Updated 09/08/2022
Update AuthorMatthew Perry