Introduction
Due to Windows 10 updates, Spindle Pro 6 has encountered an issue whereby when a automation has an email operation it fails to create an email.
Below is a screen shot which highlights the error which is present in the automation progress bar:
Below is an extract of the error which will be present in the Spindle Pro processor log file:
20171121.142146 00: FAILED due to an OLE dispatch exception in SetMailItem
20171121.142146 04: ERROROBJECT: 00000000: 'Could not retrieve IMessage: Interface not supported
Versions Applicable
- Spindle Professional 6
Resolution
There are a few resolutions to this error:
Option 1 is to use the Exchange Connector which has been present in Spindle Pro 6 since (6.03) Outlook 2000-2016 (6.15)
Link to configure Exchange Settings:
KBA-01-02-014 - Email Connector - Microsoft Exchange Online
Option 2 is to add RDO mode via the registry settings:
Link to "Enable RDO Mode":
KBA-01-02-002 - Using RDO Mode In Spindle
There is also the option to use the "Legacy Outlook 2000-2016" connector within user settings
*Please denote this option will only be available to use of the Outlook Client is a 32-bit version*
The last resort we would suggest is to upgrade the Client to SDM. This option is open to the discretion of the Client and the Partner.
Related Product | Spindle Document Management |
Ref Number | KBA-01-03-024 |
Document Date | 07-12-2017 |
Original Author | Vijay Mistry |
Document Version | v1.0 |
Last updated | 13-11-2017 |
Update Author | Vijay Mistry |