Due to Windows 10 updates, Spindle Pro 6 has encountered an issue whereby when a automation has an email operation it fails to create an email. 

Below is a screen shot which highlights the error which is present in the automation progress bar:

Below is an extract of the error which will be present in the Spindle Pro processor log file:

20171121.142146 00: FAILED due to an OLE dispatch exception in SetMailItem
20171121.142146 04: ERROROBJECT: 00000000: 'Could not retrieve IMessage: Interface not supported

Versions Applicable

  • Spindle Professional 6


There are a few resolutions to this error:

Option 1 is to use the Exchange Connector which has been present in Spindle Pro 6 since (6.03) Outlook 2000-2016 (6.15)

Link to configure Exchange Settings: 

KBA-01-02-014 - Email Connector - Microsoft Exchange Online

Option 2 is to add RDO mode via the registry settings:

Link to "Enable RDO Mode":

KBA-01-02-002 - Using RDO Mode In Spindle 

There is also the option to use the "Legacy Outlook 2000-2016" connector within user settings

*Please denote this option will only be available to use of the Outlook Client is a 32-bit version*

The last resort we would suggest is to upgrade the Client to SDM. This option is open to the discretion of the Client and the Partner.  

Related Product
Spindle Document Management
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Vijay Mistry 
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Vijay Mistry