Draycir Support

Useful Links

Download and Install AATL or Qualified Certificate for Electronic Seals/Signatures 

https://support.globalsign.com/customer/portal/articles/1999625

Reissue Certificate - Client Digital Certificates

https://support.globalsign.com/customer/portal/articles/1251626

Initialize Safenet Token

https://support.globalsign.com/customer/portal/articles/1999891

Important notes:

• Initialize token before installing new certificate. This will remove old certificate details.

• Note: From January 30, 2017, all newly issued AATL Certificates will include a Timestamp URL in the Certificate. This means that TSA will be automatically bundled with AATL Certificates by default and will no longer be an optional service. This applies to the following: New, Renewals, and Reissues.

• If at the install Certificate stage there is no token for you to select, there will be an issue with the driver. If user is using Windows 10 or above, they will need to uninstall driver and install the latest one from token issuer's website (Safenet).

• If the error appears as below in processor log please change the setting from ' Use Timestamp in authority server ' to 'Use clock from sign as computer' in the Digital Signature section in Spindle.

20200107.151843 04: Updating document with signature
20200107.151843 04: ENTERING PdfSigManager::ClosePdfDocument
20200107.151902 04: FIRST-CHANCE EXCEPTION: 'SBPDF.EElPDFSecurityHandlerError: Signing failed (error 83975 )
   at SBPDFSecurity.TElPDFPublicKeySecurityHandler.SignHashPKCS7(Byte[] Hash, Int32 StartIndex, Int32 Count, Boolean AsyncMode)
   at SBPDFSecurity.TElPDFPublicKeySecurityHandler.SignHash(Byte[] Hash, Int32 StartIndex, Int32 Count)
   at SBPDF.TElPDFDocument.InsertActualSignatureInformation(Boolean IncrementalUpdate)
   at SBPDF.TElPDFDocument.Close(Boolean Save)
   at f4.c(Boolean A_0)
   at f4.d()
   at fl.b(a A_0, Dictionary`2 A_1)'
20200107.151902 00: FAILED to detect your digital signature certificate. Please check that it is available for use.
20200107.151902 04: There was a problem detecting your digital certificate. Please check your certificate or if using USB token, please ensure your USB token is connected and try again.
20200107.151902 04: EXCEPTION: 'SBPDF.EElPDFSecurityHandlerError: Signing failed (error 83975 )
   at SBPDFSecurity.TElPDFPublicKeySecurityHandler.SignHashPKCS7(Byte[] Hash, Int32 StartIndex, Int32 Count, Boolean AsyncMode)
   at SBPDFSecurity.TElPDFPublicKeySecurityHandler.SignHash(Byte[] Hash, Int32 StartIndex, Int32 Count)
   at SBPDF.TElPDFDocument.InsertActualSignatureInformation(Boolean IncrementalUpdate)
   at SBPDF.TElPDFDocument.Close(Boolean Save)
   at f4.c(Boolean A_0)
   at f4.d()
   at fl.b(a A_0, Dictionary`2 A_1)
   at f4.c(String A_0, fy A_1, f1 A_2, f2 A_3)
   at f0.cp(String A_0, fy A_1, f1 A_2, f2 A_3, f5 A_4)'
20200107.151902 00: ERROR Signing failed (error 83975 )
20200107.151902 00: FAILED to digitally sign PDF document
20200107.151902 00: FAILED to digitally sign PDF file 'C:\Users\Melanie\AppData\Local\Temp\12de3bdf.dyf'
20200107.151902 00: FAILED to create PDF
20200107.151902 00: FAILED to create attachment