When logging in to Credit Hound, the user sees the error message "Username is already in use"
Credit Hound Express for Sage 50
The article will explain how Sage Line 50 can be configured to avoid any conflicts with usernames and user licences.
Credit Hound can be installed on any number of machines. If the user credentials (user names and passwords) are not setup correctly the following error message can appear on a users machine:
This is caused by the user name being already in use within Sage.
The error can also occur the next time the user logs onto Credit Hound if the user/system ended the Credit Hound program unexpectedly. A resolution to this problem is shown at the end of this document.
Sage 50 Accounts
Sage Line 50 only allows one Licence at a time to connect to the Sage Data objects. For the user to access Sage Line 50 and Credit Hound on the same machine, a unique Credit Hound Sage ID needs to be created in Sage Line 50.
For example, the user Chris Hardy has a Sage 50 Accounts UserID of HardyC. An additional Sage 50 Accounts ID also has to be created, such as CreditHardyC
The following configurations should be followed to setup the Credit Hound user correctly in Credit Hound Manager.
Navigate to Credit Hound Manager >Setup > Companies > Edit
Make sure the option Always logon using default username and password is Unchecked
Next, navigate to Setup > Users > Assign Companies > Select Company > Edit
Overridden Host Username: CreditHardyC (the additional Sage 50 Accounts login)
Overridden Host Password: ******** (the additional Sage 50 Accounts Password)
The above configuration should be repeated for all Credit Hound Users who intend to login to Credit Hound and Sage 50 Accounts at the same time.
Unexpected Credit Hound closure
If the program is ended unexpectedly and the client is using Sage 50 Accounts, when the Credit Hound user logs back into the software they will receive the “username already in use” error. This error is caused by the Sage login ID which is being used by Credit Hound (“CreditHardyC” in our example above)being locked out in Sage.
To clear this lock is a simple matter of logging into Sage 50 Accounts with “CreditHardyC” to unlock the user, and then log out of Sage 50 Accounts. The Credit Hound user will then be able to log in to Credit Hound.
Knowledge Base Article Details
|Related Product||Credit Hound Express for Sage 50|
|Original Author|| |
|Last Updated ||01/03/2018|
|Update Author|| Shahid Mangera|