Credit Hound Express installer bundles together the installer for Credit Hound Express and the installer for Spindle Professional for Credit Hound Express, effectively slimming down the number of clicks required. In rare occasions, the Windows Installer Coordinator can trip up and forever display 'Preparing for the first use'.

Applicable Products

  • Spindle Professional
  • Credit Hound Express
  • Credit Hound

Versions Applicable

  • Server 2008
  • Server 2008 R2
  • Server 2012
  • Server 2012 R2

Technical Explanation

This problem is caused by an incompatibility with the Embedded MSI technology and the Windows Installer Coordinator. The Coordinator is responsible for keeping multiple MSI installations from running concurrently.


Microsoft have written a KBA regarding this issue. The work around for this issue is to disable the Remote Desktop Session Host Windows Installer for the duration of the installation. 

Group Policy / Local Policy - PLEASE TRY THIS PROCESS FIRST

This is the easiest way is to carry out the following

Local Computer Policy (MMC + Group Policy ObjectEditor)\Computer Configuration\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Application Compatibility – Turn off Windows Installer RDS Compatibility (SET TO ENABLED)

Knowledge Base Article Details

Related ProductCredit Hound Express; Spindle Document Management
Ref NumberKBA-06-03-001
Document Date29/03/2017
Original AuthorVince Hodgson
Document Versionv1.1
Last updated 01/10/2019
Update Author Vince Hodgson