Introduction

Credit Hound Express installer bundles together the installer for Credit Hound Express and the installer for Spindle Professional for Credit Hound Express, effectively slimming down the number of clicks required. In rare occasions, the Windows Installer Coordinator can trip up and forever display 'Preparing for the first use'.



Applicable Products

  • Spindle Professional
  • Credit Hound Express
  • Credit Hound

Versions Applicable

  • Server 2008
  • Server 2008 R2
  • Server 2012
  • Server 2012 R2

Technical Explanation

This problem is caused by an incompatibility with the Embedded MSI technology and the Windows Installer Coordinator. The Coordinator is responsible for keeping multiple MSI installations from running concurrently.


Solution

Microsoft have written a KBA regarding this issue. The work around for this issue is to disable the Remote Desktop Session Host Windows Installer for the duration of the installation. For information on how to disable the RDSH temporarily, click on the following link. https://support.microsoft.com/en-us/kb/2655192


In short, the easiest way is to set enable to 1 for the key Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services\TSAppSrv\TSMSI