KBA-06-03-003 - Unable to add company

Modified on Thu, 26 Oct, 2017 at 12:34 PM

Introduction


Unable to add a company in Credit Hound manager.

May get a “Failed to retrieve a list of companies” error message.



Versions Applicable


Credit Hound v4

Credit hound v5

Credit Hound v6

Credit Hound Express for Sage 50


Resolution


  1. Open Regedit
  2. Go to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sage\Line 50\LastInstallPath
  3. Edit to key to represent where the Sage.exe exists.
  4. Close Regedit and now add a company through Credit Hound Manager.


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