Problem
After an upgrade from Sage 50 Accounts v23 to v24, Credit Hound Manager may not recognise that v24 is installed
Cause & Symptom
A required reg key is not updated during the Sage 50 upgrade.
The CHM log file shows that it is still attempting to use the v23 SDO:
11/07/2017 09:43:21 00000001 INFORMATION: Checking if line 50 is installed.
11/07/2017 09:43:21 00000001 INFORMATION: The current SDO version 'SDOEngine.23'
Solution
Manually update the values at HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sage\Line 50\SDO
from v23 to version 24
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Related Product |
Credit Hound Professional, Credit Hound Express |
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Ref Number |
KBA-03-03-12 |
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Document Date |
23-11-2017 |
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Original Author |
Vince Hodgson |
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Document Version |
v1.0 |
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Last updated |
23-11-2017 |
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Update Author |
Vince Hodgson |