03 Troubleshooting - Spindle Document Management
Client - Server Connectivity
Ensure the service is running under the correct user account. If SQL is sitting on a different server to the server ru...
Wed, 23 Nov, 2016 at 12:35 PM
1. Browse to C:\ProgramData\Draycir\Spindle Document Management\Client
2. Right-click on the Data folder and click on the Security tab
3. Assign fu...
Wed, 23 Nov, 2016 at 12:35 PM
Applies To
Spindle Document Management v7.01 and v7.02, when installing to Windows Server 2012 and 2012 R2
Issue
During installation of Spindle ...
Wed, 23 Nov, 2016 at 10:30 AM
Troubleshooting steps for "Invalid Licence Key" message when opening Spindle Document Distribution Tools Check the licence key is valid by co...
Wed, 21 Mar, 2018 at 4:56 PM
Introduction In some instances when a ungraceful install of Spindle Document Management when an installation has not correctly installed there maybe Reg...
Fri, 2 Feb, 2018 at 12:22 PM
Special Note July 13th 2018: We are aware of a separate issue where a Windows Security Update for Server 2012 R2 and Server 2016 has caused this error to ap...
Fri, 13 Jul, 2018 at 10:39 AM
Updated: 23rd July 2018 Introduction In July 2018, Microsoft issued security updates for Windows 2012R2 and Windows 2016 for certain .Net framework compon...
Mon, 23 Jul, 2018 at 12:13 PM
Introduction Configuring the SagePay integration using Spindle Document Distribution requires the data to be formatted in a particular format, and the Sage...
Thu, 15 Sep, 2022 at 12:27 PM
Introduction In rare cases some the XML files in C:\Program Data can become corrupted. In this case you may see the following error Applies to S...
Tue, 17 Dec, 2019 at 10:58 AM
Introduction Spindle Document Distribution, when installed as a component of Spindle Document Management can show an issue where the Licence cannot be brou...
Fri, 22 Sep, 2023 at 9:16 AM