03 Troubleshooting - Spindle Document Management

KBA-05-03-001 - Client - Server Connectivity Issues
Client - Server Connectivity Ensure the service is running under the correct user account. If SQL is sitting on a different server to the server ru...
Wed, 23 Nov, 2016 at 12:35 PM
KBA-05-03-002 - Permissions to the Data folder
1. Browse to C:\ProgramData\Draycir\Spindle Document Management\Client 2. Right-click on the Data folder and click on the Security tab 3. Assign fu...
Wed, 23 Nov, 2016 at 12:35 PM
KBA-05-03-003 - Missing DLL during installation
Applies To Spindle Document Management v7.01 and v7.02, when installing to Windows Server 2012 and 2012 R2 Issue During installation of Spindle ...
Wed, 23 Nov, 2016 at 10:30 AM
KBA-05-03-004 - Invalid Licence Key
Troubleshooting steps for "Invalid Licence Key" message when opening Spindle Document Distribution Tools Check the licence key is valid by co...
Wed, 21 Mar, 2018 at 4:56 PM
KBA-05-03-005 - Ungraceful Un-install of SDM
Introduction In some instances when a ungraceful install of Spindle Document Management when an installation has not correctly installed there maybe Reg...
Fri, 2 Feb, 2018 at 12:22 PM
KBA-05-03-006 - An error occurred while performing an operation on the server
Special Note July 13th 2018: We are aware of a separate issue where a Windows Security Update for Server 2012 R2 and Server 2016 has caused this error to ap...
Fri, 13 Jul, 2018 at 10:39 AM
KBA-05-03-007 - Windows Update prevents document distribution
Updated: 23rd July 2018 Introduction In July 2018, Microsoft issued security updates for Windows 2012R2 and Windows 2016 for certain .Net framework compon...
Mon, 23 Jul, 2018 at 12:13 PM
KBA-05-03-008 - Clicking a Sagepay "Pay Now" Button returns error 5080
Introduction Configuring the SagePay integration using Spindle Document Distribution requires the data to be formatted in a particular format, and the Sage...
Wed, 12 Dec, 2018 at 11:25 AM
KBA-05-03-010 - There was a problem retrieving the Spindle Document Distribution Licence details from the server
Introduction Spindle Document Distribution V8 can show an issue whereby the Licence cannot be brought into the client upon opening SDM Tools. This is be...
Thu, 9 May, 2019 at 9:22 AM
KBA-05-03-011 - Input string was not in a correct format
Problem Following an upgrade to Spindle Document Management v8, you may encounter the error messages below. Applies to  Spindle Document Management v8.x ...
Wed, 22 May, 2019 at 2:47 PM