Draycir Support

Introduction In some instances when trying to re-verify a Purchase Invoice through Web Verify if there has been a ungraceful machine shutdown or browser...

Introduction When trying to to verify and post a document a user may see a document fail to post with the error "Licensed number of users already l...

Introduction In the Document Portal the document is stuck in an "Analysing" or "Archiving" or "Posting" status for an exce...

Introduction In some cases Purchases Invoices which have been sent to Web Verify may display blank supplier information, therefore not allowing the user...

Introduction When a user comes to Tab 2 (Line Items) they may encounter the following error, but not understand why the individual line items are being ...

Introduction There maybe cases whereby the Invoice date on the document is not being recognised even though it follows the convention of dd/MM/YYYY ...

Introduction The possibility of the Order number not being picked up from the Purchase invoice can be narrowed down to a few items. This relays on the p...

Introduction There could be instances whereby the a new user who comes to use Spindle Purchase Invoice Recognition receives an error when trying to proc...