03 Troubleshooting
Introduction In some instances when trying to re-verify a Purchase Invoice through Web Verify if there has been a ungraceful machine shutdown or browser...
Wed, 25 Mar, 2020 at 4:16 PM
Introduction When trying to to verify and post a document a user may see a document fail to post with the error "Licensed number of users already l...
Wed, 25 Mar, 2020 at 4:16 PM
Introduction In the Document Portal the document is stuck in an "Analysing" or "Archiving" or "Posting" status for an exce...
Wed, 14 Sep, 2022 at 4:50 PM
Introduction In some cases Purchases Invoices which have been sent to Web Verify may display blank supplier information, therefore not allowing the user...
Fri, 28 May, 2021 at 10:24 AM
Introduction When a user comes to Tab 2 (Line Items) they may encounter the following error, but not understand why the individual line items are being ...
Wed, 25 Mar, 2020 at 4:17 PM
Introduction There maybe cases whereby the Invoice date on the document is not being recognised even though it follows the convention of dd/MM/YYYY ...
Wed, 25 Mar, 2020 at 4:18 PM
Introduction The possibility of the Order number not being picked up from the Purchase invoice can be narrowed down to a few items. This relays on the p...
Tue, 4 Jan, 2022 at 9:04 AM
Introduction There could be instances whereby the a new user who comes to use Spindle Purchase Invoice Recognition receives an error when trying to proc...
Mon, 30 Mar, 2020 at 1:31 PM