Introduction

In some instances when trying to re-verify a Purchase Invoice through Web Verify if there has been a ungraceful machine shutdown or browser crash.

Reason

As the session was ungracefully exited Web Verify still believed the session is still active and the file in question is in a "locked state"

When you go back into the Document Portal to re-verify the Purchase Invoice, you will be met with the following message:

Applies to:

SDM V7 & V8 (clients who are using the SPIR module)

Resolution

By default Web Verify with keep the document locked for no longer then 5 minutes, therefore the client can wait for the document to become active for re-verification. However if there is a urgent case for unlocking the session a member of the R&D team can be contacted to unlock the document from the Tenant in question.

Knowledge Base Article Details