03 Troubleshooting - Spindle Document Capture
Introduction
When upgrading Spindle Document Capture, the installer shows a message with error code 1920.
Solution
Click "Ignor...
Mon, 25 Apr, 2016 at 2:03 PM
Introduction
After an upgrade or migration of SDC from one server to another is finished, in Server Administration > User Profiles, a red bar displ...
Wed, 23 Nov, 2016 at 12:32 PM
IIS Configuration issues
Check the pre-requisites as per the help file:
Microsoft Internet Information Services (IIS) v7 or greater (IIS v7.0 a...
Wed, 23 Nov, 2016 at 12:33 PM
Introduction Spindle Document Capture hides drivers beginning with WIA. WIA stands for Windows Image Acquisition. Quoting from Wikipedia, WIA is a proprie...
Wed, 30 Jan, 2019 at 11:56 AM
Introduction
SDC may display a warning mesage about users exceeding a licence in the user profile window after an upgrade or a server move.
Versi...
Wed, 23 Nov, 2016 at 12:33 PM
Introduction
When archiving into SDC using Spindle Professional, the processor window displays the following errors:
Failed to read metadata ...
Wed, 23 Nov, 2016 at 12:33 PM
Introduction Not being able to reinstall SDC after its been uninstalled for reason x Versions Applicable Spindle Document Capture v1.20 and newer ...
Wed, 18 Jan, 2017 at 5:24 PM
Introduction In Some instances Windows Updates on the server can cause the SDC Bindings in SQL to error, typically you will see the following errors, wh...
Tue, 27 Feb, 2018 at 4:03 PM
Introduction In some instances when using Document Search there could be a timeout with SQL, the following error will be present: Applies ...
Thu, 1 Feb, 2018 at 11:25 AM
Introduction Spindle Document Capture buttons and functionality have disappeared from Sage 200. This can affect one or many users. Versions Applicable S...
Tue, 10 Apr, 2018 at 10:44 AM