03 Troubleshooting - Spindle Document Capture

KBA-02-03-001 - Error 1920 On Installation
Introduction When upgrading Spindle Document Capture, the installer shows a message with error code 1920. Solution Click "Ignor...
Mon, 25 Apr, 2016 at 2:03 PM
KBA-02-03-002 - Error Validating Licence
Introduction After an upgrade or migration of SDC from one server to another is finished, in Server Administration > User Profiles, a red bar displ...
Wed, 23 Nov, 2016 at 12:32 PM
KBA-02-03-003 - Problems using IIS based screens in SDC
IIS Configuration issues Check the pre-requisites as per the help file: Microsoft Internet Information Services (IIS) v7 or greater (IIS v7.0 a...
Wed, 23 Nov, 2016 at 12:33 PM
KBA-02-03-004 - Displaying WIA-Driver Devices in SDC
Introduction Spindle Document Capture hides drivers beginning with WIA. WIA stands for Windows Image Acquisition. Quoting from Wikipedia, WIA is a p...
Wed, 23 Nov, 2016 at 12:33 PM
KBA-02-03-005 - Licence warning at the bottom of the user profiles window
Introduction SDC may display a warning mesage about users exceeding a licence in the user profile window after an upgrade or a server move. Versi...
Wed, 23 Nov, 2016 at 12:33 PM
KBA-02-03-006 - Failed to get metadata template
Introduction When archiving into SDC using Spindle Professional, the processor window displays the following errors: Failed to read metadata ...
Wed, 23 Nov, 2016 at 12:33 PM
KBA-02-03-007 - Error 27502 could not connect to Microsoft SQL Server.
Introduction Not being able to reinstall SDC after its been uninstalled for reason x Versions Applicable Spindle Document Capture v1.20 and newer ...
Wed, 18 Jan, 2017 at 5:24 PM
KBA-02-03-008 - SqlServerSpatial110.dll
Introduction In Some instances Windows Updates on the server can cause the SDC Bindings in SQL to error, typically you will see the following errors, wh...
Tue, 27 Feb, 2018 at 4:03 PM
KBA-02-03-009 - Extend The SQL Command Timeout When Document Search Fails
Introduction In some instances when using Document Search there could be a timeout with SQL, the following error will be present:    Applies ...
Thu, 1 Feb, 2018 at 11:25 AM
KBA-02-03-010 - No Spindle Document Capture buttons\functionality in Sage
Introduction Spindle Document Capture buttons and functionality have disappeared from Sage 200. This can affect one or many users. Versions Applicable S...
Tue, 10 Apr, 2018 at 10:44 AM