Introduction

In some instances when using Document Search there could be a timeout with SQL, the following error will be present:

Applies to

• Spindle Document Capture v1.20 and newer
• SDM

Resolution

1. Before making any changes in the XML file please stop the SDC service first (take a backup if required)

2. Please navigate to the folder where the SDC Data is

C:\ProgramData\Draycir\Spindle Document Capture\Server\Data

Open up the DatabaseConfiguration.XML

<SqlCommandTimeout>0</SqlCommandTimeout>

From 0 to 300 as shown below are re-start the service
<SqlCommandTimeout>300</SqlCommandTimeout>

Once the changes have been made re-start the service and please try to Search

This should resolve the issue with document search