Introduction
Rules can save you a lot of time. Instead of chasing accounts one at a time, you can chase several of them as a group.
Applies to
Credit Hound, Credit Hound Express for Sage 50
Process
Rules are made up of:
- criteria - these determine which accounts will be chased;
- actions - these determine what happens to those accounts (such as having a letter written to them).
Rules also allow you to set up, and follow, different chasing cycles that fit different categories of customers. For example, you can set up two sets of rules, one for your 'standard' customers, and another for your 'problem' customers.
It may look as follows:
Chasing Cycle for 'standard' accounts
|
Rule name |
Criteria |
Action |
|
First contact for standard accounts |
Any standard account with at least one invoice which is between 15 days and 29 days overdue. |
Write mild letter (Chasing 1) |
|
Second contact for standard accounts |
Any standard account with at least one invoice which is between 30 days and 45 days overdue. |
Write moderate letter (Chasing 2) |
|
Third contact for standard accounts |
Any standard account with at least one invoice which is more than 50 days overdue. |
Diary entry to telephone for an explanation |
Chasing Cycle for 'problem' accounts
|
Rule name |
Criteria |
Action |
|
First contact for problem accounts |
Any problem account with at least one invoice which is between 1 day and 15 days overdue. |
Write mild letter (Chasing 3) |
|
Second contact for problem accounts |
Any problem account with at least one invoice which is between 15 days and 30 days overdue. |
Diary entry to telephone for an explanation. |
|
Third contact for problem accounts |
Any problem account with at least one invoice which is more than 35 days overdue. |
Write severe letter, threatening legal action (Chasing 4) |
Running rules in the correct order
It is important that you run your Rules in the correct order. Always run the most severe (strongest worded or actions) first, this ensures that if a client qualifies for more than one Rule on the same day they will receive the most severe letter or action and not the weaker one.
Knowledge Base Article Details
|
Related Product |
Credit Hound, Credit Hound Express for Sage 50 |
|
Reference Number |
KBA-03-02-003 |
|
Document Date |
07/04/2015 |
|
Original Author |
Vince Hodgson |
|
Document Version |
1.0 |
|
Last Updated |
20/08/2015 |
|
Update Author |
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Keywords |