Introduction


When setting up S3 initially there maybe a possibility whereby a user may lock an account out with 3 failed attempts. When there is no Admin account setup there is no way to access to the console.You will need to run a script to reset account roles. 




Resolution


Please take a backup of the S3 Database before attempting to run the script


Update  dbo.[user]
Set   UserStatusID = 2,
   LoginAttempts = 0


Run the following script on the S3 Database




This will let you re-access the account which has been blocked


Related Product
S3
Ref Number
KBA-09-03-001
Document Date
01-02-2018
Original Author
Vijay Mistry
Document Version
v1.0
Last updated
01-02-2018
Update Author
Vijay Mistry