Introdcution

When updating the licence for Spindle Requisitions, you may encounter the message "No valid license file found" along with a warning that "The underlying connection was closed"

Applies to

Spindle Requisitions

Resolution

This message is the result of the machine being licensed not having internet access, or being blocked from accessing https://licensing2.draycir.net by a blocklist, firewall or similar.

Method 1

Grant access to the URL https://licensing2.draycir.net for the machine and re-apply the licence.

Method 2

Create an Offline licence file, by clicking Save, which will download a file called License.lic to your downloads folder

Email this file to Draycir support. 

We will authenticate this, create a licence response file and email that back to you.

You can then use the Broswe buttion to uplaod the response file and license Spindle Requisitions off-line.

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