Introduction

Whenever the Accounting system is upgraded to a new version, Credit Hound must be configured to take this into account.

Applies to

Credit Hound, Credit Hound Express for Sage 50

Problem

After upgrading the Accounts host system, if the user logs into Credit Hound they will see the following error.

Solution

If the required accounting system connector is not available, commonly the case with Sage 50 upgrades, you will need to upgrade Credit Hound or Credit Hound Express to a version that supports it.

Please contact your Draycir partner to arrange the upgrade.

Once you have upgraded to a supported version, you will need to configure Credit Hound to use the new accounting system. This is a two-step process, first we enable the new accounting module and then we change the company connector in Credit Hound Manager.

Make sure all Credit Hound databases are backed up before upgrading the connector.

Enable module

Open Credit Hound Manager, and navigate to Modules>Accounting modules

Select the new accounts module,

Check enable host system module

Enter accounts system credentials.

Change connector

Still in Credit Hound Manager, navigate to Setup>Companies

Select the current company, click Change Accounting System Connector.

Select the new accounts module.

The above changes will modify the Credit Hound Company connector to the latest accounting module connector.

Knowledge Base Article Details