Problem

When installing Spindle Document Management or Spindle Document Capture to an environment where the SQL server is separate from the Sage application server, you must use a Domain account to run the Spindle Document Capture services. Ideally this user account should be created before installing the software as the installer can only create a local user account.

If you need to change the service user from a local account to a domain account after installation, because of an upgrade, a server move or on advice from Draycir support, please follow the steps below.

Applies to 

Spindle Document Capture v1

Spindle Document Management v7

Spindle Document Management v8

Resolution

• Create a Domain Account for SDC ServiceUser in Active Directory
• On the server, update the following places with this new user account details :

Services

1. Services > Spindle Document Capture Mobile > Logon
2. Services > Spindle Document Capture > Logon

IIS Application Pools

1. IIS Management Console > Application Pools > SDCAdmin > Advanced Settings > Identity
2. IIS Management Console > Application Pools > SDCWebApi > Advanced Settings > Identity

File System Permissions

1. NTFS Permissions of Document Storage location (as configured in Server Administration > System Configuration > Archive Locations)

Knowledge Base Article Details