Problem
When installing Spindle Document Management or Spindle Document Capture to an environment where the SQL server is separate from the Sage application server, you must use a Domain account to run the Spindle Document Capture services. Ideally this user account should be created before installing the software as the installer can only create a local user account.
If you need to change the service user from a local account to a domain account after installation, because of an upgrade, a server move or on advice from Draycir support, please follow the steps below.
Applies to
Spindle Document Capture v1
Spindle Document Management v7
Spindle Document Management v8
Resolution
- Create a Domain Account for SDC ServiceUser in Active Directory
- On the server, update the following places with this new user account details :
Services
- Services > Spindle Document Capture Mobile > Logon
- Services > Spindle Document Capture > Logon
IIS Application Pools
- IIS Management Console > Application Pools > SDCAdmin > Advanced Settings > Identity
- IIS Management Console > Application Pools > SDCWebApi > Advanced Settings > Identity
File System Permissions
- NTFS Permissions of Document Storage location (as configured in Server Administration > System Configuration > Archive Locations)
Knowledge Base Article Details
| Related Product | Spindle Document Management, Spindle Document Capture |
| Ref Number | KBA-05-03-014 |
| Document Date | 07/10/2019 |
| Original Author | Vince Hodgson |
| Document Version | v1.0 |
| Last updated | 07/10/2019 |
| Update Author | Vince Hodgson |