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Knowledge base
Draycir General
02 All Draycir Products
3
KBA-00-02-001 - Establishing the version number for Draycir Software
KBA-00-02-002 - Basic Authentication for Gmail and Outlook.com
KBA-00-02-004 - Sage Partner Cloud Compatibility
Spindle Document Distribution & Spindle Professional
00 Important Notice
0
01 Installation - Spindle Document Distribution
20
KBA-01-01-001 - Error Installing Spindle Professional Drivers
KBA-01-01-014 - Upgrading from Spindle Professional
KBA-01-01-002 - Sage X3 Code Generation
KBA 01-00-001 - Spindle Professional and Spindle Document Distribution
KBA-01-01-003 - Sage X3 Installation Guide
See all 20 articles
02 Configuration - Spindle Document Distribution
50
KBA-01-02-001 - Send All Emails in Drafts Folder - (Office 2010)
KBA-01-02-002 - Using RDO Mode In Spindle
KBA-01-02-003 - The TSConfig Utility
KBA-01-02-004 - Send One Email with Multiple Attachments
KBA-01-02-005 - External Data
See all 50 articles
03 Troubleshooting - Spindle Document Distribution
46
KBA-01-03-001 - NDR from Mails Sent from Drafts
KBA-01-03-039 Exchange Connector Error following Microsoft Basic Authentication update
KBA-01-03-002 - Spindle Professional Not Reading ##Commands on Windows 8 or Server 2012
KBA-01-03-003 - Spindle Professional v6 Generated PDFs require password to open
KBA-01-03-004 - E-Printer Runner - Invalid Parameters
See all 46 articles
Spindle Document Management
01 Installation - Spindle Document Management
14
KBA-05-01-001 - Spindle Document Management Components
KBA-05-01-002 - Spindle Document Management Requirements
KBA 05-01-003 - Updating the password for SDCServiceUser
KBA-05-01-004 - Installing SDM in Unattended Mode
KBA-05-01-005 - Enabling Windows features for use with Spindle Document Management
See all 14 articles
02 Configuration - Spindle Document Management
6
KBA-05-02-001 - Remote Desktop / Citrix - User Set-Up Wizard Reappears on Log On
KBA-05-02-002 - Changing the Path of SDD for the Client & Server
KBA-05-02-004 - Specifying the Spindle Document Distribution log file directory
KBA-05-02-006 - Force Twain 1x Behaviour
KBA-05-02-008 - Changing the Draycir.SDC Database Name when Moving Servers
See all 6 articles
03 Troubleshooting - Spindle Document Management
21
KBA-05-03-001 - Client - Server Connectivity Issues
KBA-05-03-002 - Permissions to the Data folder
KBA-05-03-003 - Missing DLL during installation
KBA-05-03-004 - Invalid Licence Key
KBA-05-03-005 - Ungraceful Un-install of SDM
See all 21 articles
Credit Hound
01 Installation - Credit Hound
13
KBA-03-01-001 - System Requirements & Supported Environments
KBA-03-01-002 - Installing Credit Hound
KBA-03-01-003 - Licensing Credit Hound
KBA-03-01-004 - Uninstalling Credit Hound Express for Sage 50 under Windows 10
KBA-03-01-005 - Upgrading Accounting System
See all 13 articles
02 Configuration - Credit Hound
31
KBA-03-02-001 - The User Wizard
KBA-03-02-002 - Adding & Removing Users
KBA-03-02-003 - Modifying Rules & Actions
KBA-03-02-004 - The Letter and Report Designer
KBA-03-02-005 - Automatic Chasing
See all 31 articles
03 Troubleshooting - Credit Hound
29
KBA-03-03-001 - Releasing the Synchronisation Lock
KBA-03-03-002 - Invalid Preferences Table
KBA-03-03-003 - SQL Error 40
KBA-03-03-004 - Login Failed for User
KBA-03-03-005 - Failed to find index for the company
See all 29 articles
Credit Hound Express
01 Installation - Credit Hound Express
7
KBA-06-01-001 - System Requirements & Supported Environments
KBA-06-01-002 - Installing Credit Hound Express for Sage 50
KBA-06-01-003 - Licencing Credit Hound Express for Sage 50
KBA-06-01-004 - Upgrading Credit Hound Express for Sage 50
KBA-06-01-005 - Uninstalling Credit Hound Express for Sage 50 under Windows 10 / Server 2016
See all 7 articles
02 Configuration - Credit Hound Express
8
KBA-06-02-001 - Upgrading Accounting System (Exception has been thrown by the target of an invocation)
KBA-06-02-003 - The User Wizard
KBA-06-02-002 - Adding & Removing Users
KBA-06-02-004 - The Letter and Report Designer
KBA-06-02-005 - Automatic Chasing
See all 8 articles
03 Troubleshooting - Credit Hound Express
8
KBA-06-03-001 - Windows Installer Co-ordinator
KBA-06-03-002 - Credit Hound Express Letters Are Not Distributed
KBA-06-03-003 - Unable to add company
KBA-06-03-004 - 'Data files are wrong version' when opening Credit Hound Express for Sage 50
KBA-06-03-005 - Username is already in use
See all 8 articles
Credit Hound Cloud
Credit Hound Cloud
3
Credit Hound Cloud - Web Issue
Obtaining the HAR File for Credit Hound Cloud
Credit Hound Cloud - Syncing Issues
00 Frequently Asked Questions
3
KBA-07-00-01 - Frequently Asked Questions
KBA-07-00-02 Supported Connectors
KBA-07-00-03 - Xero FAQs
01 Installation - Credit Hound Cloud
8
KBA-07-01-01 - Connecting to Sage 50cloud Accounting US
KBA-07-01-02 Connecting to Sage 50cloud Accounting Canada
KBA-07-01-03 - Connecting to Sage 100cloud
KBA-07-01-04 - Connecting to Sage Business Cloud Accounting
KBA-07-01-05 - Connecting to Sage 200 Professional
See all 8 articles
02 Configuration - Credit Hound Cloud
8
KBA-07-02-01 - Adding, Editing and Removing Users
KBA-07-02-02 - Configuring Company Settings
KBA-07-02-03 - My Settings
KBA-07-02-04 - Email Settings
KBA-07-02-05 - PayThem Settings
See all 8 articles
03 Troubleshooting - Credit Hound Cloud
4
KBA-07-03-01 - Resolve Sync Issues (On Premise Based Accounting Software)
KBA-07-03-02 - Resolve Sync Issues (Cloud Based Accounting Software)
KBA-07-03-03 - Sync Problems Following a Sage 50 US upgrade
KBA-07-03-04 - No Invoice Details in Manual Emails
Spindle Self Serve
02 Configuration - Spindle Self Serve
1
KBA09-02-001 - Configuring Courier Tracking
03 Troubleshooting - Spindle Self Serve
2
KBA-09-03-001 - Unlocking Primary User
KBA - 09-03-002 Amending The Idle Timeout
Spindle Document Capture
01 Installation - Spindle Document Capture
5
KBA-02-01-001 - Spindle Document Capture Installation
KBA-02-01-002 - Upgrading Spindle Document Capture
KBA-02-01-003 - Enabling Windows features for use with Spindle Document Capture
KBA-02-01-004 - How to change the SDC log file location
KBA-02-01-005 - Error when clicking on Recognition tab
02 Configuration - Spindle Document Capture
8
KBA-02-02-001 - Moving Servers
KBA-02-02-002 – Supported file types for barcode recognition
KBA-02-02-004 - Set Default Scanner For Pending Tray
KBA-02-02-005 - Adding SDC Document Types to Spindle Professional
KBA-02-02-006 - Improve Barcode Recognition
See all 8 articles
03 Troubleshooting - Spindle Document Capture
10
KBA-02-03-001 - Error 1920 On Installation
KBA-02-03-002 - Error Validating Licence
KBA-02-03-003 - Problems using IIS based screens in SDC
KBA-02-03-004 - Displaying WIA-Driver Devices in SDC
KBA-02-03-005 - Licence warning at the bottom of the user profiles window
See all 10 articles
Spindle Reconciler
01 Installation - Spindle Reconciler
1
KBA-04-01-001 - UAC prompt warning on some Operating Systems
Legacy Products KBAs
03 - Troubleshooting
0
Spindle Purchase Invoice Recognition
01 Installation
5
KBA-11-01-001 - SPIR Requirements
KBA-11-01-003 - Upgrading SDM with SPIR (Xtract4 to 5)
KBA-11-01-002 - Upgrading SDM with SPIR during a move to a new Server (Xtract4 to 5)
KBA-11-01-004 - Updating SDM & SPIR Test Licences with Live Licences
KBA-11-01-005 - SPIR URLs and Ports to be Whitelisted
02 Configuration
6
KBA-11-03-005 - How to configure SPIR to recognise all Sage company variants
KBA-11-03-007 - Adding a Nominal Carriage
KBA-11-02-009 - Posting into Closed/Future Periods
KBA-11-02-010 - Documents deleted from Document Portal will be removed from Job List
KBA-11-02-013- Automating Draycir Cloud Synchronisation Agent via Task Scheduler
See all 6 articles
03 Troubleshooting
8
KBA-11-03-002 - ""The selected batch is no longer available"
KBA-11-03-003 - “Licensed number of users already logged in”
KBA-11-03-004 - "Document stuck on Analysing/Posting/Archiving state"
KBA-11-03-005 - Supplier Information not recognised
KBA-11-03-006 - Line item data not recognised
See all 8 articles
04 FAQs
0
Spindle Report Scheduler
01 Installation - Spindle Report Scheduler
2
KBA-12-01-001 - Error 1722 During Installation
KBA-12-01-002 - Using SRS with SDM
02 Configuration - Spindle Report Scheduler
0
03 Troubleshooting - Spindle Report Scheduler
0
Excel Data Bridge
01 Installation - Excel Data Bridge
4
KBA-13-01-001 - Locating the Template Files
KBA-13-01-002 - Updating Excel Data Bridge Licence
KBA 13-01-003 How to install Excel Data Bridge Server and Client
KBA-13-01-004 Upgrading Excel Data Bridge Server and Client
02 Configuration - Excel Data Bridge
0
03 Troubleshooting - Excel Data Bridge
1
KBA-13-03-001 - Unauthenticated licence key (Failed to authenticate Licence. Unable to connect to the remote server. Please try saving the licence file to send for authentication)
Draycir PayThem
01 Installation
0
02 Configuration
8
KBA-14-02-001 - Changing Payment Providers
KBA-14-02-002 - Configuring Draycir PayThem 2
KBA-14-02-003 - Migrating Legacy Stripe to Stripe Connect
KBA-14-02-004 - Migrating from Legacy PayThem to PayThem 2
KBA-14-02-005 - Using a Custom Pay Now Button.
See all 8 articles
03 Troubleshooting
2
KBA-14-03-001 - About The Custom Host ID
KBA-14-03-002 - Invoice could not be found in PayThem
Spindle Requisitions
01 Installation - Spindle Requisitions
1
KBA-15-01-001 - Microsoft App Registration for Remote Auth Incoming Mailbox
03 Troubleshooting - Spindle Requisitions
2
KBA-15-03-001 - Error: Supplier not set at CreatePurchaseOrder.
KBA-15-03-002 - "No valid license file found" when applying licence in Requisitions