Draycir Support

02 All Draycir Products 3

• KBA-00-02-001 - Establishing the version number for Draycir Software
• KBA-00-02-002 - Basic Authentication for Gmail and Outlook.com
• KBA-00-02-004 - Sage Partner Cloud Compatibility

00 Important Notice 0

01 Installation - Spindle Document Distribution 20

• KBA-01-01-001 - Error Installing Spindle Professional Drivers
• KBA-01-01-014 - Upgrading from Spindle Professional
• KBA-01-01-002 - Sage X3 Code Generation
• KBA 01-00-001 - Spindle Professional and Spindle Document Distribution
• KBA-01-01-003 - Sage X3 Installation Guide

See all 20 articles

02 Configuration - Spindle Document Distribution 49

• KBA-01-02-001 - Send All Emails in Drafts Folder - (Office 2010)
• KBA-01-02-002 - Using RDO Mode In Spindle
• KBA-01-02-003 - The TSConfig Utility
• KBA-01-02-004 - Send One Email with Multiple Attachments
• KBA-01-02-005 - External Data

See all 49 articles

03 Troubleshooting - Spindle Document Distribution 46

• KBA-01-03-001 - NDR from Mails Sent from Drafts
• KBA-01-03-039 Exchange Connector Error following Microsoft Basic Authentication update
• KBA-01-03-002 - Spindle Professional Not Reading ##Commands on Windows 8 or Server 2012
• KBA-01-03-003 - Spindle Professional v6 Generated PDFs require password to open
• KBA-01-03-004 - E-Printer Runner - Invalid Parameters

See all 46 articles

01 Installation - Spindle Document Management 14

• KBA-05-01-001 - Spindle Document Management Components
• KBA-05-01-002 - Spindle Document Management Requirements
• KBA 05-01-003 - Updating the password for SDCServiceUser
• KBA-05-01-004 - Installing SDM in Unattended Mode
• KBA-05-01-005 - Enabling Windows features for use with Spindle Document Management

See all 14 articles

02 Configuration - Spindle Document Management 6

• KBA-05-02-001 - Remote Desktop / Citrix - User Set-Up Wizard Reappears on Log On
• KBA-05-02-002 - Changing the Path of SDD for the Client & Server
• KBA-05-02-004 - Specifying the Spindle Document Distribution log file directory
• KBA-05-02-006 - Force Twain 1x Behaviour
• KBA-05-02-008 - Changing the Draycir.SDC Database Name when Moving Servers

See all 6 articles

03 Troubleshooting - Spindle Document Management 21

• KBA-05-03-001 - Client - Server Connectivity Issues
• KBA-05-03-002 - Permissions to the Data folder
• KBA-05-03-003 - Missing DLL during installation
• KBA-05-03-004 - Invalid Licence Key
• KBA-05-03-005 - Ungraceful Un-install of SDM

See all 21 articles

01 Installation - Credit Hound 13

• KBA-03-01-001 - System Requirements & Supported Environments
• KBA-03-01-002 - Installing Credit Hound
• KBA-03-01-003 - Licensing Credit Hound
• KBA-03-01-004 - Uninstalling Credit Hound Express for Sage 50 under Windows 10
• KBA-03-01-005 - Upgrading Accounting System

See all 13 articles

02 Configuration - Credit Hound 31

• KBA-03-02-001 - The User Wizard
• KBA-03-02-002 - Adding & Removing Users
• KBA-03-02-003 - Modifying Rules & Actions
• KBA-03-02-004 - The Letter and Report Designer
• KBA-03-02-005 - Automatic Chasing

See all 31 articles

03 Troubleshooting - Credit Hound 29

• KBA-03-03-001 - Releasing the Synchronisation Lock
• KBA-03-03-002 - Invalid Preferences Table
• KBA-03-03-003 - SQL Error 40
• KBA-03-03-004 - Login Failed for User
• KBA-03-03-005 - Failed to find index for the company

See all 29 articles

01 Installation - Credit Hound Express 7

• KBA-06-01-001 - System Requirements & Supported Environments
• KBA-06-01-002 - Installing Credit Hound Express for Sage 50
• KBA-06-01-003 - Licencing Credit Hound Express for Sage 50
• KBA-06-01-004 - Upgrading Credit Hound Express for Sage 50
• KBA-06-01-005 - Uninstalling Credit Hound Express for Sage 50 under Windows 10 / Server 2016

See all 7 articles

02 Configuration - Credit Hound Express 8

• KBA-06-02-001 - Upgrading Accounting System (Exception has been thrown by the target of an invocation)
• KBA-06-02-003 - The User Wizard
• KBA-06-02-002 - Adding & Removing Users
• KBA-06-02-004 - The Letter and Report Designer
• KBA-06-02-005 - Automatic Chasing

See all 8 articles

03 Troubleshooting - Credit Hound Express 8

• KBA-06-03-001 - Windows Installer Co-ordinator
• KBA-06-03-002 - Credit Hound Express Letters Are Not Distributed
• KBA-06-03-003 - Unable to add company
• KBA-06-03-004 - 'Data files are wrong version' when opening Credit Hound Express for Sage 50
• KBA-06-03-005 - Username is already in use

See all 8 articles

Credit Hound Cloud 3

• Credit Hound Cloud - Web Issue
• Obtaining the HAR File for Credit Hound Cloud
• Credit Hound Cloud - Syncing Issues

00 Frequently Asked Questions 3

• KBA-07-00-01 - Frequently Asked Questions
• KBA-07-00-02 Supported Connectors
• KBA-07-00-03 - Xero FAQs

01 Installation - Credit Hound Cloud 8

• KBA-07-01-01 - Connecting to Sage 50cloud Accounting US
• KBA-07-01-02 Connecting to Sage 50cloud Accounting Canada
• KBA-07-01-03 - Connecting to Sage 100cloud
• KBA-07-01-04 - Connecting to Sage Business Cloud Accounting
• KBA-07-01-05 - Connecting to Sage 200 Professional

See all 8 articles

02 Configuration - Credit Hound Cloud 8

• KBA-07-02-01 - Adding, Editing and Removing Users
• KBA-07-02-02 - Configuring Company Settings
• KBA-07-02-03 - My Settings
• KBA-07-02-04 - Email Settings
• KBA-07-02-05 - PayThem Settings

See all 8 articles

03 Troubleshooting - Credit Hound Cloud 4

• KBA-07-03-01 - Resolve Sync Issues (On Premise Based Accounting Software)
• KBA-07-03-02 - Resolve Sync Issues (Cloud Based Accounting Software)
• KBA-07-03-03 - Sync Problems Following a Sage 50 US upgrade
• KBA-07-03-04 - No Invoice Details in Manual Emails

02 Configuration - Spindle Self Serve 1

• KBA09-02-001 - Configuring Courier Tracking

03 Troubleshooting - Spindle Self Serve 2

• KBA-09-03-001 - Unlocking Primary User
• KBA - 09-03-002 Amending The Idle Timeout

01 Installation - Spindle Document Capture 5

• KBA-02-01-001 - Spindle Document Capture Installation
• KBA-02-01-002 - Upgrading Spindle Document Capture
• KBA-02-01-003 - Enabling Windows features for use with Spindle Document Capture
• KBA-02-01-004 - How to change the SDC log file location
• KBA-02-01-005 - Error when clicking on Recognition tab

02 Configuration - Spindle Document Capture 8

• KBA-02-02-001 - Moving Servers
• KBA-02-02-002 – Supported file types for barcode recognition
• KBA-02-02-004 - Set Default Scanner For Pending Tray
• KBA-02-02-005 - Adding SDC Document Types to Spindle Professional
• KBA-02-02-006 - Improve Barcode Recognition

See all 8 articles

03 Troubleshooting - Spindle Document Capture 10

• KBA-02-03-001 - Error 1920 On Installation
• KBA-02-03-002 - Error Validating Licence
• KBA-02-03-003 - Problems using IIS based screens in SDC
• KBA-02-03-004 - Displaying WIA-Driver Devices in SDC
• KBA-02-03-005 - Licence warning at the bottom of the user profiles window

See all 10 articles

01 Installation - Spindle Reconciler 1

• KBA-04-01-001 - UAC prompt warning on some Operating Systems

03 - Troubleshooting 0

01 Installation 5

• KBA-11-01-001 - SPIR Requirements
• KBA-11-01-003 - Upgrading SDM with SPIR (Xtract4 to 5)
• KBA-11-01-002 - Upgrading SDM with SPIR during a move to a new Server (Xtract4 to 5)
• KBA-11-01-004 - Updating SDM & SPIR Test Licences with Live Licences
• KBA-11-01-005 - SPIR URLs and Ports to be Whitelisted

02 Configuration 5

• KBA-11-03-005 - How to configure SPIR to recognise all Sage company variants
• KBA-11-03-007 - Adding a Nominal Carriage
• KBA-11-02-009 - Posting into Closed/Future Periods
• KBA-11-02-010 - Documents deleted from Document Portal will be removed from Job List
• KBA-11-02-013- Automating Draycir Cloud Synchronisation Agent via Task Scheduler

03 Troubleshooting 8

• KBA-11-03-002 - ""The selected batch is no longer available"
• KBA-11-03-003 - “Licensed number of users already logged in”
• KBA-11-03-004 - "Document stuck on Analysing/Posting/Archiving state"
• KBA-11-03-005 - Supplier Information not recognised
• KBA-11-03-006 - Line item data not recognised

See all 8 articles

04 FAQs 0

01 Installation - Spindle Report Scheduler 2

• KBA-12-01-001 - Error 1722 During Installation
• KBA-12-01-002 - Using SRS with SDM

02 Configuration - Spindle Report Scheduler 0

03 Troubleshooting - Spindle Report Scheduler 0

01 Installation - Excel Data Bridge 4

• KBA-13-01-001 - Locating the Template Files
• KBA-13-01-002 - Updating Excel Data Bridge Licence
• KBA 13-01-003 How to install Excel Data Bridge Server and Client
• KBA-13-01-004 Upgrading Excel Data Bridge Server and Client

02 Configuration - Excel Data Bridge 0

03 Troubleshooting - Excel Data Bridge 1

• KBA-13-03-001 - Unauthenticated licence key (Failed to authenticate Licence. Unable to connect to the remote server. Please try saving the licence file to send for authentication)

01 Installation 0

02 Configuration 8

• KBA-14-02-001 - Changing Payment Providers
• KBA-14-02-002 - Configuring Draycir PayThem 2
• KBA-14-02-003 - Migrating Legacy Stripe to Stripe Connect
• KBA-14-02-004 - Migrating from Legacy PayThem to PayThem 2
• KBA-14-02-005 - Using a Custom Pay Now Button.

See all 8 articles

03 Troubleshooting 2

• KBA-14-03-001 - About The Custom Host ID
• KBA-14-03-002 - Invoice could not be found in PayThem

01 Installation - Spindle Requisitions 1

• KBA-15-01-001 - Microsoft App Registration for Remote Auth Incoming Mailbox

03 Troubleshooting - Spindle Requisitions 2

• KBA-15-03-001 - Error: Supplier not set at CreatePurchaseOrder.
• KBA-15-03-002 - "No valid license file found" when applying licence in Requisitions