Introduction
When troubleshooting Credit Hound, the certificate may need to be uninstalled and reinstalled.
Versions Applicable
- Credit Hound Professional
Re-Installing Via Windows UI
- Access Cert Manager via Start and type in “Cert”, this will bring up the following option, it has to be the “Computer certificates” not the User Certificates
- Click on “Trusted Root Certification Authority” > “Certificates”
- Locate the certificate 'CH Web Server Root CA', right-click and select 'Delete':
- Right-click the Certificates folder and go to All Tasks > Import...
- In the Certificate Import wizard, navigate to the Credit Hound Data folder path and select the file 'CHWebServerRootCA.cer':
Re-Installing Via Command Prompt
Client PC
In order to re-install the cert, you will need to execute the following Command via CMD as an Admin
[ClientInstallPath]\CertificateUtility.exe /root /p "[SharedDataPath]"
An example command would be:
"C:\Program Files (x86)\Draycir\Credit Hound\Client\CertificateUtility.exe" /root /p "\\SAGESQL01\Sage\Logon\Credit Hound Data"
Server
To reinstall on the server:
[ServerInstallPath]\CertificateUtility.exe /install /p "[SharedDataPath]" /ssl CreditHoundWebApi [WebApiHttpsPort] /ssl CreditHoundWebUI [WebUIHttpsPort]
An example command would be:
"C:\Program Files (x86)\Draycir\Credit Hound\Server\CertificateUtility.exe" /install /p "\\server\Credit Hound Data" /ssl CreditHoundWebApi 34271 /ssl CreditHoundWebUI 34273
Knowledge Base Article Details
| Related Product | Credit Hound Professional |
| Reference Number | KBA-03-03-026 |
| Document Date | Matthew Perry |
| Original Author | Vince Hodgson |
| Document Version | 1.0 |
| Last Updated | 16/07/2024 |
| Update Author | Matthew Perry |