KBA-06-01-005 - Uninstalling Credit Hound Express for Sage 50 under Windows 10 / Server 2016

Modified on Tue, 14 Nov, 2017 at 9:48 AM

Introduction

Under Windows 10 and Windows Server 2016 and later, there are two methods for uninstalling applications, the traditional "Programs and Features" applet:

and the "Apps & Features" area of the Modern UI Settings application


Uninstallation

When uninstalling an application that consists of multiple applications that were installed using multiple 'chained' installers, such as the following Draycir products:

  • Credit Hound Express for Sage 50, with Credit Hound printer drivers
  • Credit Hound version 4, with Credit Guardian
  • Spindle Professional, with Safenet Management
  • Spindle Document Management, with Spindle Document Capture and Spindle Document Distribution.

You may encounter an error if you use the Modern UI Settings application. There are a number of methods to remove the application:

Run the install executable again and select the option to remove the product, 

uninstall via the "traditional" Control Panel, 

or to uninstall the other installed components first (Those marked in oblique text above).




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