Introduction

When attempting to distribute documents at the point of printing to the Spindle Pro or Spindle Pro Auto printers, the below message may appear:

Cause

This can occur because a user in the environment (any user with an installation of Spindle Document Distribution or Spindle Document Management pointed toward the same shared folder as the other users) has the Forms Manager screen open in Spindle Document Distribution Tools.

Resolution

To resolve the issue, the user with Spindle Document Distribution Tools open must either close the application or change to a different section of the application.

If the user cannot be identified. you can try restarting all devices with Spindle Document Distribution installed to close all instances of the application that may be running.

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