Introduction

In 2024 Microsoft introduced a new Outlook Client application, which is available to Office 365 customers as an option, but will become the default in 2025. This new client application is not compatible with the two Outlook Email connectors in Spindle Document Distribution.

Above: The classic Outlook client

Above: The new Outlook Client

Applies to

Customers using the Outlook or Legacy Outlook connector who are using the new Outlook client.

Recommendations

As this change affects Office 365 customers, Draycir recommends that these users switch to using the dedicated Microsoft Exchange connector in Spindle Document Distribution instead of either Outlook connectors. The new Outlook client is being delivered to Office 365 customers who will, by definition, have an Exchange 365 account.

Above: Select the Exchange/Office 365 connector under User Settings>Email Settings

Above: Click Setup to show this page, then click the Sign in to your Microsoft Account button and sign in with the Exchange 365 credentials. 

Reminder: Using the new Outlook client with Spindle Document Distribution configured to use the Microsoft Exchange connector is fully supported.

References

Enable or disable access to the new Outlook for Windows | Microsoft Learn

Feature comparison between new Outlook and classic Outlook - Microsoft Support 

You can't open classic Outlook on a new Windows PC - Microsoft Support

Knowledge Base Article Details