Introduction

When the wizard is completed, a registry key gets copied to the users registry hive. If this wizard reappears on every log on, it will be because the Spindle Professional Monitor executable is launched AND the value of Printer Setup in the Windows Registry does not match between:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Draycir\Spindle Document Distribution\Generic   

 and

HKEY_CURRENT_USER\Software\Draycir\Spindle Document Distribution\Generic

Note 1: If on 32-bit WIndows, omit Wow6432Node
Note 2: If using Spindle Professional v6, 2012, or 2009, the name of the product in the path will differ as appropriate.

Applies to

Spindle Document Management v7 and later

(for Spindle Professional please see: KBA-01-02-007)

Spindle Document Distribution

Solution

The key is located in:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Draycir\Spindle Document Distribution\Generic

and is called 'Printer Setup'

This key needs copying to:

HKEY_CURRENT_USER\Software\Draycir\Spindle Document Distribution\Generic

If the key exists in the current user hive for the user then the set-up wizard will no longer appear.

Note

Depending on the configuration of the Citrix environment, you may find that the problem recurs when the user logs off and reconnects. This is due to a Citrix setting that reverts any registry changes to a stored copy. If this is the case you will need to ensure that the changes made to the registry are saved back to this stored copy too. You will need to contact the system administrator for that.

If this is in a load-balanced server environment, the 'Printer Setup' key value will need to be copied to all other machines to prevent the wizard from re-appearing when the user logs in to the other servers.

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