Scanning documents in to the Pending Tray/Document Portal may sometimes fail if the scanner driver only supports TWAIN v1 functionality, whereas SDM attempts to use TWAIN v2.0 features.

We can force SDM to use only v1.x features as described below

Versions Applicable

  • Spindle Document Management v7.4.01 +
  • Spindle Document Management v8


1. Open Regedit as a user who has permissions to modify the registry

2. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Draycir\Spindle Document Capture\Client

3. Right-click and add a DWORD item with the name Force Twain 1x Behavior

4. Give it a value of 1

Related ProductSDC/SDM
Ref NumberKBA-05-02-006
Document Date28-03-2018
Original AuthorVijay Mistry    
Document Versionv1.1
Last updated 06-02-2019
Update Author Vince Hodgson