Introduction

When attempting to distribute documents via the Spindle Pro/Spindle Pro Auto printers, users will report that the processor window is not appearing.

The symptoms of this issue include:

• No new processor logs being generated when attempting to print
• Print jobs being stuck in the queue for the Spindle Pro/Spindle Pro Auto printers
• The Spindle Pro Printer Agent service (SPAgent) is not running

Resolution

To immediately resolve the issue, please try the following:

• Press Win + R and type Services.msc, then click OK
• Ensure that the Print Spooler service is running
• Restart the Spindle Pro Printer Agent service
  • If the option to start/stop the service is greyed out, you will need to open the Services application as an administrator.
• In Printers & Scanners, select the Spindle printer used and click Open Queue
• Select all the documents within the print queue, right-click them, and click Restart