Introduction
When trying to archive or email documents via Spindle Document Distribution, the processor may either freeze indefinitely or freeze for a long period of time and crash.
For this KBA, please try the below steps if the last line in the processor log is the one below:
yyyymmdd.hhmmss 04: Adding image from EMF object
Applies to
- Spindle Document Distribution
- Spindle Document Management
Resolution
To resolve this issue, set the PDF Creation Library in the Email and/or Archive settings to version 4.0.207.
For emailing, the PDF Creation Library can be set in the below locations in Spindle Document Distribution Tools:
In User Settings > Email Settings, you can set the default PDF Creation Library via the drop-down list:
There is also an override to the default specified above against the Email Settings of each document operation. You can check this in Socument Automation > (Document Name) > (Operation Name) > Email Settings > Advanced:
(If it is set to - DEFAULT -, it will use the PDF Creation Library specified in the user's Email Settings.)
For archiving, this can either be set in User Settings > Archive Settings and clicking Setup for the archive method selected in the drop-down list:
It can also be set for each archive in Archive Manager > (Archive Name) > PDF Settings:
Knowledge Base Article Details
Related Product | Spindle Document Distribution, Spindle Document Management |
Ref Number | KBA-01-03-042 |
Document Date | 30/09/2022 |
Original Author | Matthew Perry |
Document Version | v1.0 |
Last updated | 30/09/2022 |
Update Author | Matthew Perry |