Introduction
Since Windows 8 and Server 2012, the feature .net Framework 3.5 is not enabled by default. It is, however a requirement for Spindle Document Distribution and Spindle Document Management.
If you see any of the symptoms listed in the section below, please ensure that .net Framework 3.5 is enabled as a Windows feature.
Enable the feature
Windows 8-10 - Client OS
On Windows 10 this can be found in Control Panel>Programs & Features>Turn Windows Features On/Off:
Windows Server 2012-2019 - Server OS
On Windows Server this is added using the wizard in Server Management
Symptoms
If this feature is not installed, you will see problems with the following features:
SDC Linker
Using SDC Archives or ##SDCATTACH## will fail, and the Spindle Document Distribution Processor log file will show "Failed to initialise SDC Linker component"
Sagepay
The Processor will fail to add a PayNow button to the documents and will advise that there is a problem with the VendorID
Spindle Document Distribution Tools
Saving data in Spindle Document Distribution Tools>Integration Manager is not possible. The user interface does not allow you to click away from the currently selected paythem Integration
References
These links lead to a third party website and Draycir is not responsible for their content
Knowledge Base Article Details
Related Product | Spindle Document Distribution, Spindle Document Management |
Ref Number | KBA-01-02-029 |
Document Date | 24-04-2020 |
Original Author | Vince Hodgson |
Document Version | v1.1 |
Last updated | 28-04-2020 |
Update Author | Vince Hodgson |