KBA-01-03-028 - Unable to amend email settings using HTML

Modified on Tue, 10 Nov, 2020 at 2:03 PM

Introduction

When trying to amend email settings using HTML in Spindle Document Distribution Tools, you may get the following error:

Applies to

Spindle Professional 2012
Spindle Professional v6
Spindle Document Distribution v7
Spindle Document Distribution v8

Resolution

Please navigate to C:\Users\*****\AppData\Local\Draycir\Spindle Document Distribution\Email Editor.

Rename the 'Email Editor' to .old and re-open the HTML screen. This will recreate the email editor folder and the Editor in Spindle Document Distribution Tools will then work.

Knowledge Base Article Details

Related Product	Spindle Document Distribution / Spindle Professional
Ref Number	KBA-01-03-028
Document Date	26/6/2019
Original Author	Jas Kaur
Document Version	v1.0
Last updated	10/11/2020
Update Author	Vince Hodgson

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