When clicking on the recognition tab in Spindle Document Capture you get the below error: 

The reason for this happening is because the DynamicCompressionModule and StaticCompressionModule in IIS makes Spindle Document Capture use an invalid path.

Fix: Remove those modules(DynamicCompressionModule & StaticCompressionModule) from our application in IIS. Please see instructions below:

1. Take a backup of IIS (Open the IIS Manager > right-click the machine labeled as Local Computer > Click All Tasks > Backup/Restore Configuration > Create Backup > Type a name for the backed up configuration files > Click Ok)

2. Open IIS

3. Click on the server module mode > The click on "Modules"

4. Right click on DynamicCompressionModule and choose "Unlock"

5. Right click on StaticCompressionModule and choose "Unlock"

6. Open desired websites -> Open Modules

7. Right click on DynamicCompressionModules and choose "remove"

8. Right click on StaticCompressionModule and choose "Remove"

9. Do IISRESET (Open the Command Prompt. Click on Start > All Programs > Accessories > Command Prompt > Once the Command Prompt window opens, type 'iisreset' (without quotes) and then press Enter > Once the message "Internet services successfully restarted" is displayed, close out of the Command Prompt)

This will resolve the error you see in Spindle Document Capture. 

Reference : 500.19 Error - DynamicCompressionModule and StaticCompressionModule. - Installation (biztalk360.com)

Knowledge Base Article Details

Related ProductSpindle Document Management, Spindle Document Capture
Reference NumberKBA-02-01-005
Document Date05/01/2020
Original AuthorKishan Bhayani
Document Version1.0
Last Updated 02/002/2021
Update AuthorVince Hodgson