03 Troubleshooting - Spindle Document Distribution

KBA-01-03-020 - Unable to extract page number 0
Introduction When printing to Spindle Pro Auto, an error message appears, stating that Spindle is 'Unable to extract page number 0'. This erro...
Wed, 23 Nov, 2016 at 12:26 PM
KBA-01-03-020 - ##AMOUNT## Trailing Zero gets cut off
Introduction Spindle Professional’s PayThem button requires mandatory variables to be mapped to data pulled through from Sage 200’s database to the re...
Wed, 23 Nov, 2016 at 12:27 PM
KBA-01-03-021 - Understanding Spindle Professional Log Files
Introduction Spindle Professional creates a number of log files which are essential to confiming the correct functrioning of the software or troubleshootin...
Wed, 18 Oct, 2017 at 3:26 PM
KBA-01-03-024 - FAILED due to an OLE dispatch exception in SetMailitem
Introduction Due to Windows 10 updates, Spindle Pro 6 has encountered an issue whereby when a automation has an email operation it fails to create an em...
Mon, 26 Mar, 2018 at 9:05 AM
KBA-01-03-025 - Citrix Published Applications – Printing Agent was not found
Applies To Spindle Professional v6* Spindle Professional 2012  Spindle Professional 2009  Spindle Professional 2007  Spindle Professional 2005 * Whe...
Mon, 5 Mar, 2018 at 9:44 AM
KBA-01-03-026 - Extracting the EMF File
Applies To Spindle Document Distribution v7 Spindle Professional v6 Spindle Professional 2012  Spindle Professional 2009  Spindle Professional 2007  ...
Wed, 12 Aug, 2020 at 3:49 PM
KBA-01-03-027 - There appears to be a problem with the installation of this application
Introduction After installing Spindle Document Distribution Standalone v10.10.0, you may encounter this error when opening Spindle Document Distribution To...
Wed, 22 Nov, 2023 at 10:34 AM
KBA-01-03-028 - Unable to amend email settings using HTML
Introduction When trying to amend email settings using HTML in Spindle Document Distribution Tools, you may get the following error: Applies to Spi...
Tue, 10 Nov, 2020 at 2:03 PM
KBA-01-03-029 - Draycir Software dotnet3.5 dependencies
Introduction Since Windows 8 and Server 2012, the feature .net Framework 3.5 is not enabled by default. It is, however a requirement for Spindle Document D...
Tue, 12 Jul, 2022 at 4:33 PM
KBA-01-03-032 - Security Scan reports vulnerability in ESMTP.DLL
Introduction When running a security scan using software such as Nessus, the component EMSMTP.DLL may be flagged as insecure. We have seen that a Nessus sc...
Tue, 10 Nov, 2020 at 3:14 PM