Introduction

When a customer purchases additional images for Spindle Purchase Invoice Recognition (SPIR), the Document Count displayed in the SPIR Document Portal may not immediately reflect the updated total.

 This can cause confusion, as the portal appears to show fewer images available than have been purchased.

This article explains how to refresh the document count, so it correctly displays the new allocation of images.

Symptoms

• The Document Count shown in the bottom-right corner of the Document Portal does not update automatically.
• Users may believe there are no remaining images to process, even though additional images have been applied to the Tennant

Cause

The Document Count in the Document Portal is refreshed only after a new document is submitted to the Recognition Tab

 Until a document is sent to the Recognition Tab the portal may continue to display the previous count.

Resolution

To refresh and update the Document Count in the SPIR Document Portal:

1. Open the Document Portal.
2. Upload an invoice that is ready to be processed using SPIR.
3. Send the uploaded invoice to the Recognition Tab
4. Once the document is submitted, the Document Count (located in the bottom-right corner of the Document Portal) will automatically refresh and display the updated number of available images for the tenant.