03 Troubleshooting - Spindle Document Management
Problem Following an upgrade to Spindle Document Management v8 and later, you may encounter the error messages below. Applies to Spindle Document Manage...
Tue, 21 Feb, 2023 at 4:43 PM
Problem When attempting to complete one of the following processes in SDM on one specific Sage company - Archive - Print Bar-code - Capture a...
Fri, 15 Nov, 2019 at 10:23 AM
Introduction During installation of SDM you may encounter an error message. The log file shows the wording "unable to consume the service" Cause...
Mon, 24 Jun, 2019 at 10:44 AM
Problem When installing Spindle Document Management or Spindle Document Capture to an environment where the SQL server is separate from the Sage applicatio...
Mon, 7 Oct, 2019 at 9:48 AM
Problem When Spindle Document Management is installed to a site that also uses Sicon Sage 200 add-ons, the user may get the following error when viewing sc...
Fri, 15 Nov, 2019 at 10:19 AM
Problem Since the beginning of May 2020, you may find that your are no longer able to drag and drop items directly from Outlook into Spindle Document Manag...
Fri, 22 May, 2020 at 4:48 PM
Introduction Spindle Document Management can show an issue where an error appears in the User Profiles section of Server Administration. This error is due ...
Fri, 8 Apr, 2022 at 9:17 AM
Introduction When trying to activate a subscription licence for Spindle Document Management, the "Activate product" button will be greyed-out: ...
Tue, 22 Nov, 2022 at 2:28 PM
Introduction Following an upgrade and migration of Spindle Document Management, users may see the below error message when trying to capture or view docume...
Wed, 8 Feb, 2023 at 12:25 PM
Introduction When installing or upgrading to Spindle Document Management version 10.8 or higher, the below error may appear in the installer, causing the i...
Wed, 11 Oct, 2023 at 10:13 AM